MDR: EVE Infinity
EVE vs. Infinity
Infinity |
Eve |
| Infinity>8 Info Pages, WinOp>255 Info Pages>12 lines/page | Eve has 8 Info Pages with 18 lines/page |
| Message Form has 12 lines with option for 24 w/ Back Page | Has 18 lines per Message Template, no Back Page |
| Bold Font is Red Print (Info Pages, Msg Form & Info card) | Bold Font is hi-lighted text (IR Pages, Msg TP & Info cards) |
| Info Pages hold permanent account information | IR (Info Retrieval) holds permanent account info |
| Prints Accnt Setup, Info, Form or Lists separately | Prints AI (Accnt Info) only>cannot break it down |
| SURVEY is list of Accnt name, #, source code, etc | AP (Answer Phrases) lists Answer Phrases & account # |
| Prints Port Volume Statistics | Prints Trunk usage called TT |
| Patching uses DONE, HOLD & RETURN/DISC, CONF keys | Patch uses PATCH, CONF, OP OUT, HOLD & RETURN/DISC |
| SEE option allows supervisors to monitor ops | SPY allows supervisors to monitor ops |
| MONITOR in Supervisor shows op/traffic/waits/etc | SYS lets supervisor monitor all ops/traffic/waits |
| System Wait can be "dragged" to an op on Monitor | Supervisor has NO way to drag calls to ops on SYS |
| Infinity holds max of 8 Specials/12 lines each | Eve has max of 18 lines for Specials |
| SYSTEM ALARMS flash on op screen & print & must be cleared | EVENTS w/choice to flash on op screen, hold in buffer, print |
| SYSTEM FLAGS set certain options | SYSTEM OPTIONS (SO) set certain options |
| THROTTLE requires quantities to be set per operator | THROTTLE is on or off w/automatic settings |
| Individual INFO PAGES can be inserted | IR pages can be added, deleted, edited but NOT inserted |
| Work in SUPV, be alerted to calls in op & ALT TAB to answer | Log-in to Supv mode OR Op mode, not both at same time |
| Alerts to check MONITOR when pre-set parameters are reached | SYS shows 12 ops & calls on one screen, no alerts |
| If Faxing is charged per Fax, Fax command should be in SYSTEM LIST | Unscheduled faxes sent by pressing PRINT key, seen as outgoing print |
| Alpha pages sent with DIAL Key | Alpha pages sent with PAGE (XFER) key |
| Msg Form cannot be changed by op during a call | Op can add, edit, delete msg form as needed on a call |
| Message Form is where the op takes the message | TP (Message Template) is where the op takes the message |
| To REFAX msgs, a different string w/a different filter code is needed | To refax messages, ops need only UNDELIVER msgs & PRINT key |
| Control D is used to remind operators to fill a field in a message form | The Double Colon is used to remind operators to fill a field in TP |
| Alpha Paging msg forms use pipes to send certain text from MSG FORM | Quotes, DBL Quotes, Top of the Form, etc send text from TP |
| Message Forms must have Controlled Spaces between words | The TP is created in Free Style in 18 lines |
| Dialable #s can be programmed on Info Pages, Dial Lists, Directories, Info Cards, Specials and Message Forms | Dialable #s can be programmed in IR, TP, Specials and Info Cards |
| Voice Checkin Lines Require Account # w/optional Passcode | ADAM Checkin line requires 5 digit passcode (first 4 digits are DID # with last digit which sum of #s in passcode to be a multiple of 9) |
| Checkin Lines Have Voice Prompts, all require account # to check in | Adam Checkin requests NO Accnt number, has NO Voice Prompts |
| Message Add Key puts new date & time after last operator-entered text | Message Add Key puts new date & time at end of TP |
| Dialable #s must have CONTROL-S on Info Pages & Info Cards | #: must precede all Dialable #s in IR and on Info Cards |
| Function (F) Keys programmable for Quick Transfer to sub accounts | Quick Transfer programmable on IR pages with #:xxxx (accnt #) |
| Dialable #s must have CONTROL-S on Info Pages & Info Cards | #: must precede all Dialable #s in IR and on Info Cards |
| Long number strings can be programmed in System List | EVE # strings must be entered completely each time |
| Mnemonic Keys available for each letter in the alphabet | 18 Mnemonic keys available |
| Survey Report lists Accnt names, Accnt numbers, source codes, messages delvd & undlvd, voice and text per account | AP (Answer Phrases) lists Answer Phrases & Account numbers |
| One Station can be Reset without affecting entire system |
Entire System must be reset if a position Freezes
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