Contact & Support Information
Get in touch with our support team or find the right contact for your needs. We are here to ensure your operations remain seamless.
Amtelco
Business Hours
Standard Business Hours
Monday – Friday, 8:00 AM – 4:30 PM (CT)
Field Engineering Hours
Monday – Friday, 7:00 AM – 7:00 PM (CT)
Support & Field Engineering
Email Support
service@amtelco.comYou will need your 5-digit support code to speak with a technician.
Emails are not monitored outside business hours.
Do not use email in case of emergency.
Each call is logged as a HelpDesk ticket
You can request past tickets by asking for your case number
Access tickets via the Support Ticket Portal
Emergency Support
During Business Hours
Use code 99999 when calling for priority handling
After Business Hours
If unable to reach support, call: 608-276-4196 (Answering Service)
Emergency calls are typically returned within 20 minutes
Escalation Process
Escalation is also available via the answering service after hours
Use code 657
Leave a message for non-urgent requests (e.g., questions, RMA requests)
Additional Contacts
Fax
800-356-6642File Upload
Field Engineering UploadSpectrum
Additional Amtelco Contacts
Implementation & Training
rainers@amtelco.com
Address
Main Office
4800 Curtin Drive McFarland, WI 53558
The DETECT Framework
Our proprietary troubleshooting technique ensures rapid resolution and continuous learning for your system maintenance.
D
Discover the problem
Identify the anomaly through real-time telemetry and error logging. Pinpoint the exact system node under distress.
E
Explore the boundaries
Analyze the surrounding environment.
Determine if the issue is isolated or a symptom of a larger architectural shift.
T
Track the possible approaches
Monitor the issue's progression. Establish a timeline to understand triggers and frequency of occurrence.
E
Execute an approach
Deploy the calculated resolution strategy. Utilize automated scripts or manual intervention to restore status.
C
Check for success
Verify the fix through rigorous testing
protocols. Ensure no regression or secondary failures were introduced.
T
Tie up the loose ends
Document findings in the knowledge base and update preventative maintenance schedules for future immunity.