I-S: Home

Technical Documentation

Amtelco Notices updated 02/04/2026
IS Tech Notes updated 7/2025
Moving to Genesis
Infinity to Genesis Conversion Checklist
Infinity to Soft Agent Conversion Checklist
IS AD/LDAP Integration Tech Notes
IS Backup Database
IS Backup Operator Checklist
IS Supervisor Installation and Setup
Soft Agent Installation and Setup
Ubuntu 20 Installation Options
Ubuntu 22 Installation Options

Additional Documentation

Genesis Reference Guides
Genesis/Smart Paging White Papers
Integrations and Modules
IS 5.5/5.6 Reference Guides
IS 5.7 Reference Guides
Software Release Overview
Web Agent Reference Guides

Features and Benefits

Active Insights

Booklets

Application Maintenance
Directory Batch Importer
Using Directories: Basic Overview

MergeComm

Auto Dispatch
Auto Dispatch Conference
Automated Line Checks
Overview
Report Samples
Scheduled Jobs
Scheduled Messages
Script Building
Technical Notes
Text Enabled Landlines

White Papers

Active Insights Analytics
Active Insights Dashboard
Active Insights Reference Guides
Active Insights Tutorial Videos
Active Insights Webinar
Agent Assessment
Agent Status Lights
Agent Styles
Agent Styles Keyboard Layouts​
Amtelco Approved SIP Providers
Amtelco Log File Locations (IS/Genesis)
Antivirus Exclusions updated 4/2025
AT&T Wireless Email to Text Deprecation
Billing Link
Cisco Messaging updated 1/2026
Client Holiday Feature
Client Status
Copy Account Greetings and VM Message
Code Calls Manual Distribution
Configuration for High Availability
Converting Audio Files Using Audacity
Dashboard Call Tracker Analytics
Directory Batch Importer
Directory Modifier Reference Guide
Disable Client
DPI Scaling
eResponse Configuration
Event Notifications
EZ Waits Monitor
Fax Error Codes
Faxing Scheduled IS Messages
Headset Recommendations with VoIP
Keyboard Commands
Maintenance Recommendations
Mass Agent Change Feature
Modems Tested with Amtelco Products
MTW Dashboard
MTW Group Messaging Widget
MTW Logo Specifications
Music on Hold – Custom File List
Music on Hold – Streaming
OAuth Email Setup (Google Workspace) Updated 9/15/25
OAuth Email Setup (Office 365)
Op See with Web Agent Shell
Patching Amtelco Servers
Schedule Send Messages
Single Sign-On
SIP Trunk Worksheet
SMS for IS and Infinity
Soft Agent – Change Password
Soft Agent Reference Guides
Soft Agent – Screen Capture Video Output
Sound Configuration (macOS)
Sound Configuration (Windows)
Sound Recommendations (Windows 11)
SQL Always On High Availability
SSL Certificate Requirements
T1-E1 Gateway Appliance​
Updating IS Reports
Web Agent Brochure
Web Agent Overview
Web Chat
Web Agent Shell
Web Agent vs Soft Agent Comparison
Windows Application Clustering