This page is dedicated to important annoucements from Amtelco. To view Amtelco’s RSS feed, click here. We also have dedicated notices board for Amtelco Secure Messages.
2026
Wednesday, February 4th
IS Supervisor 5.7.8867.44 has been released. This version corrects a defect causing very large log files resulting in performance and disk space issues for Supervisor users. Click to review the readme.
2025
Wednesday, July 2nd
Web Agent Shell 1.0.7065.31 has been released! Among other enhancements, this version includes the ability to disable keystrokes within the software settings. Click to review the readme.
Wednesday, June 4th
It has come to our attention that Integritek (also known as: T3, Infinium, Telco Experts and Lyra Communications Group) will be discontinuing SMS aggregator services June 13, 2025. If you are using this as an SMS Aggregator through Amtelco, you will need to update to another service in addition to updating your T3 Virtual Terminal. Amtelco has established working relationships with Infinite Convergence, TTG and with IS 5.7+, Twilio. Please reach out to trainers@amtelco.com or service@amtelco.com for assistance.
Wednesday, May 7th
A customer recently brought to Amtelco’s attention that log data saved in application debug files could contain password and/or protected health information data. Amtelco researched and confirmed that plain text log file contains agent keystroke data. It was also confirmed the log data keeps a 10-day history of agent keystrokes.
For Customers that have concerns about having these files on the local workstation, Amtelco can provide instructions on how to stop all logging on the agent workstations. Future releases of Web Agent Shell will have a setting so keystroke logging will be disabled, while all the other agent logging remains active.
Click for full details.
Click for instructions to Disable Keystrokes. updated 5/12/25
Tuesday, April 15th
This is a notice to all Amtelco systems that on June 17, 2025 – AT&T Wireless users will no longer be able to utilize email-to-text. This may include alternative providers, such as Cricket Wireless, that utilize the AT&T Wireless network. If you are currently using email-to-text from Amtelco, you may want to explore moving to an SMS Aggregator. For more information on available aggregator services through Amtelco, please refer to your Amtelco Sales person or email: info@amtelco.com.
For more information, please review this announcement on the AT&T Wireless website.
For Amtelco considerations, please review this document and watch our recent Webinar.
Tuesday, January 7th
Amtelco has identified an issue where if Genesis receives a valid SIP INVITE with the From or Caller ID headers including a %s (digits may be included between the % and s characters), the Genesis server will stop functioning properly. While this is not a common occurrence, it is recommended to take steps to upgrade your Genesis version. Upgrade considerations may apply – please reach out to Amtelco Field Engineering for questions or to schedule an upgrade.
Genesis 6.06.09 (with IS 5.5)
Genesis 6.07.21 (with IS 5.6)
2024
Monday, June 24th
On May 7th, 2024, a security concern was identified that Web Agent failed login attempts were not being recorded. It was also identified that the data being recorded was limited and did not contain full detail of internet login attempts that would be needed.
Click for more details.
On May 14th, 2024, it was reported the Amtelco applications, in some places, are using a deprecated encryption algorithm. It was also realized the encryption key being used with this deprecated encryption uses a simple key, increasing the potential that mishandled data could lead to a data breach event.
Click for more details.
2023
Wednesday, July 26th
A recent bug has been identified with CISCO releases higher than CM 12.5.14900-63. If a Cisco customer upgrades to version 12 on this revision (or newer), it will likely prevent you from being able to dial out on an Infinity VoIP card. Based on the information provided, version 14.3 and higher does have a resolution for this issue.
This Cisco bug would not affect Genesis users.
Cisco Bug ID: CSCwe31994
You can find more information on the Cisco Website using their bug search tool. You must log into your Cisco account to view the details.
Tuesday, June 13th Updated 07/26/23
Amtelco recently became aware of an issue affecting customers using Intelligent Series (IS) version 5.5. The system scheduled OnCall archive on is not reliably creating the archive files, but the server is marking the records as archived which could result in data being purged that has not been properly archived.
We are requesting that all customers running 5.5 versions of Intelligent Series remove all Archive OnCall and Purge OnCall actions from their system schedule until a fix can be installed. Search on schedule types of “Archive OnCall” and “Archive Purge” and remove those actions.
The OnCall schedules take up very little room in the database, so we have no concerns about leaving up to 24 months of schedules without them being archived and purged.
Amtelco is currently Beta testing the IS server release that fixes this issue and will send out notifications when it is ready for installation.
It is important to remove these items from your schedule ASAP. OnCall archiving and purging are suggested for system maintenance, but postponing archiving and purging of the records until a fix is available will have no impact on your system performance. Please note that the Archive Messages, Purge Messages, Archive Voice Logs, and Purge Voice Logs actions are not affected and should not be removed.
**There are now new IS server releases that include a fix for this issue. If you need assistance adding the Archive OnCall and Purge OnCall actions back into your system schedule, please contact Amtelco Field Engineering. Thank you, and sorry for the inconvenience.
Genesis 5.07.X users will need IS Server version 5.05.8559.16189.
Genesis 6.06.X users will need IS Server version 5.05.8607.29482.
Click for more details.
2022
Friday, September 16th Updated 10/05/22
Microsoft will be making a change to the allowed methods of e-mail authentication, removing the basic authentication method which will occur on October 1st, 2022. The Amtelco staff presented a Webinar to discuss how this will affect your Amtelco applications and what can be done to continue sending and receiving emails.
Click to view our Webinar recording.
Click to view instructions for IS-Inbound SMTP.
Click for important details from Microsoft
| Software Affected | Software Update | Status |
| Intelligent Series | IS Release 5.6 or above | Available |
| miSecureMessages | MSM Release 6.9 or above | Available |
| eResponse | None Available | A compatible Email provider must be found. |
| UltraComm (inbound Email) | None Available | A compatible Email provider must be found. |
Thursday, April 14th
Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.
This change could impact some of your Amtelco applications if you use Gmail to send or receive e-mail messages. Because many Amtelco applications use basic authentication, a change needs to be made to your Google account and to each of the Amtelco applications that you use for email. A 16-character App Password will need to be generated and then used to replace the e-mail password that is configured within the e-mail settings for the Amtelco software.
Please click for additional details.
Click to view our Webinar recording.
How to create a Gmail App Password.