Innovation Machine List
Everyone with an Innovation Machine login is eligible to vote on their favorite new ideas. Each month, new ideas will be displayed for two weeks. The number of ideas you can vote for each month will be based on the number of submissions for that month, approximately one vote for every five ideas submitted.
Voting Results
Below are the January voting results for the Healthcare and Contact Center ideas that were submitted in December. These were the top four ideas that received the most votes.
Updated 2/2/2026
| Request | Summary | # of Votes |
|---|---|---|
| IM-3401 | Email group threads when sent from IS | 8 |
| IM-3408 | Show incoming call ACD Skill Group in Web Agent when call is answered | 8 |
| IM-3413 | Call log date search formatting | 5 |
| IM-3414 | View screen modes in Supervisor | 5 |
How Do I Vote?
During voting periods, the Customers' voice section is displayed at the bottom of the Innovation Machine landing page.
- Log into the Innovation Machine, which can be found on TechHelper or by clicking on the following link: https://amtelco.atlassian.net/servicedesk/customer/portal/3
- Scroll until you see “Customers' voice.”
- Use the arrows below the list of idea submissions to view all requests for this month’s voting.
- Hover over the names to view the full title of the idea.
- To read more about an idea, click the IM number to the left of the idea. When you are finished, use your browser’s Back icon to return to the list.
- When you want to vote for an idea, click the word “Vote” to the right of the idea.
If you do not have an Innovation Machine login or have questions, please e-mail InnovationMachine@amtelco.com for assistance.