The Training Library has full-motion video and audio trainings on Infinity Desktop Applications, Intelligent Series OnCall, miSecure Messages and so much more! These were created primarily in a one-on-one environment with no interruptions.

Certain videos will also offer the ability to download the recording or provide a URL that can be shared through web-based platforms such as Vimeo or YouTube. If you are having issues with any of the video files, please send us a request for assistance.

You may be instructed to log in a second time prior to watching the selected video.

Infinity

Agent Status Lights
Color KB 163 Keyboards
Desktop Applications
Infinity Plus and Transformer Tools
Infinity Technical Training
Infinity 5.3 Upgrade
Logout Reasons
OnCall and Web OnCall
Telephone Agent Ctrl-F12 Settings
Unified Reports: Report Creator

IS and Genesis

Agent Status Lights
Contact Directory and Transformer
Contact Dispatch
Contact OnCall
Genesis Emergency ACD
Genesis Perfect Answer
Introduction to IS Scripting
MergeComm Text Enabled Landlines
Take a look at miTeam Web
Take a look at Soft Agent
Soft Agent Client Status
Soft Agent Conference List
Soft Agent Sidebar Styles (5.4)

Additional Products

Amtelco Secure Messages 
Billing Link 3.0
eCreator Physician Referral