The Amtelco Insider newsletter brings you the latest news from Amtelco's Software R&D Department and Spectrum’s Product Development Team. The Insider helps keep you up to date on new software features and product enhancements. The Insider's "In the News" column by members of Amtelco’s and Telescan’s management and development teams examines new technologies, industry trends and new products under development.
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Current Issue
Volume 17, Issue #01: January 2026
IN THE NEWS
Amtelco's 50th Anniversary
Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry.
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Amtelco's AI Features
Amtelco is utilizing Artificial Intelligence (AI) in multiple features to improve efficiency and accuracy. The TechHelper site includes a list of documentation for our AI-powered software.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
ASM Apple App v7.0.10.573
Web Agent v5.07.8867.29
Web Agent Shell v1.00.7065.40
IS – Specials
Intelligent Series (IS) Specials can be used to provide time-sensitive information about a client account. Specials often contain timely information about the client’s availability, location, and activities.
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IS – Message Flags
Assign colored flags to message properties, making it easy for agents using Web Agent to quickly identify important information about messages in the Message Center. Custom colors can be assigned to indicate undelivered, delivered, played, and discarded messages as well as voice messages and Specials. Colors can also be assigned to urgent, archived, sent, held, and reviewed messages.
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Employee Spotlight
Congratulations to the 2025 Amtelco Award Winners!
The following employees were recognized at Amtelco’s annual holiday luncheon in December:
William J. Curtin Employee of the Year: Paul Hansen, Senior Software Engineer
Outstanding Service Award: Torin Chestnut, IT Helpdesk Support Specialist
Outstanding Customer Care Award: Connor La Favor, Implementation Specialist Team Lead
Administration Employee of the Year: Jordan Beale, Revenue Operations Specialist
Brian Torvik Innovations in Operations: Mason Peck, Integration Solutions Engineer
Hall of Fame: Nora Farber, Sales Manager
Hall of Fame: Jeff Griedl, VP of Healthcare Sales