Volume 13, Issue #01: January 2022
IN THE NEWS
New Year's Message from Tom Curtin – President
I want to offer all of you a very sincere and heartfelt, "Thank you," for your partnership in our Amtelco family. Thanks to you and our dedicated employees, 2021 ended as the best year we have ever had in our 45 years.
The call center industry continued to boom during 2021 and has no signs of slowing. We have seen yet again the important work call center professionals perform to keep business and hospital communications flowing. Call centers all over the world continue to be the hub of information, whether it is dispatching an HVAC message to the on-call, or a healthcare organization conveying the latest updates about the pandemic.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Infinity Telephone Agent 5.60.7605.10
IS Dashboard 5.05.7605.02
IS Gateway 5.05.7605.02
IS OnCall Reminder 5.05.7605.01
IS Server 5.05.7962.28603
IS Supervisor 5.05.7605.31
IS Web 5.05.7605.07
IS Web Scripting 5.05.7605.05
miTeamWeb 5.05.7605.12
Soft Agent 5.05.7605.21
Web Agent 5.05.7605.23
IS – Single Sign-On Feature
The Single Sign-On (SSO) feature provides single sign-on authentication with SAML (Security Assertion Markup Language) or ADFS (Active Directory Federation Services).
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Telescan – Prism II High Call Volume
With the latest version of Prism II, an account can have a “High Call Volume” announcement play to the caller whenever traffic hits a set threshold.
Click for more information.
Employee Spotlight
2021 Amtelco Award Winners
Congratulations to the following employees who were recognized at Amtelco’s annual holiday luncheon in December:
(Pictured: Hall of Fame inductees; not present: Mary Stuckey and Rick Meier)
Employee of the Year: Lisa Dykstra, Accounting and HR Manager
Outstanding Service Award: Owen Landers, Service Support Engineer
Outstanding Service Award: Paul Schulte, Service Team Leader, Telescan Division
Administration Employee of the Year: Shane Beale, Website Developer
Brian Torvik Innovations in Operations: Gunther Knutson, Software Engineer
Hall of Fame: Greg Beale, VP of Customer Service
Hall of Fame: Jody LaLuzerne, Field Engineering Director
Hall of Fame: Kent Anderson, Senior Hardware Design Engineer
Hall of Fame: Kevin Beale, VP of Software Development
Hall of Fame: Mary Stuckey, Customer Support Specialist, Telescan Division (retired)
Hall of Fame: Mike Friedel, Executive VP of 1Call Sales
Hall of Fame: Paul Hansen, Senior Software Engineer
Hall of Fame: Rick Meier, Customer Service Administrator (retired)