Volume 16, Issue #01: January 2025
IN THE NEWS
What is the Difference Between a Call Center and a Contact Center?
Does it even matter? Well, yes. Though they are often used interchangeably, there are some important similarities and differences between the two. Some similarities include using Customer Relationship Software (CRM), providing customer service, and Interactive Voice Response systems (IVR) for their telephone services.
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Infinity Telephone Agent v5.60.8259.15
Genesis Server v6.7.21
Amtelco Secure Messages iOS app v7.0.6.481
IS Supervisor v5.06.8259.34
IS Server v5.06.9117.21967
IS Supervisor – Disable Client Feature
The “Disable Client” check box can be used to disable a Client without losing any data. Rather than deleting a Client, consider using the “Disable Client” check box instead.
Click for more information.
MergeComm – Inbound SNPP Messages
The Intelligent Series (IS) optional Inbound Simple Network Paging Protocol (SNPP) feature accepts inbound SNPP messages using the optional MergeComm module. With MergeComm, incoming SNPP messages trigger dispatch jobs to notify agents of new pages.
Click for more information.
Employee Spotlight
2024 Amtelco Award Winners
Congratulations to the following employees who were recognized at Amtelco’s annual holiday luncheon in December:
William J. Curtin Employee of the Year: Jim Hyduke, Production Manager
Outstanding Service Award, Customer Service Department: Alec Rasmussen, IT Helpdesk Support Specialist
Outstanding Service Award, Customer Care Department: Kelli Harrigan, Project Manager
Administration Employee of the Year: Kristy Hoveland, Shipping Clerk
Brian W. Torvik Innovations in Operations: Jessy Mohns-Scanlan, Product Support Specialist
Hall of Fame: Jim Becker, VP Marketing/XDS Sales
Hall of Fame: Tom Curtin, CEO
Hall of Fame: Matt Everly, Marketing Manager
Hall of Fame: Bill Curtin IV, CIO
Hall of Fame: Wayne Waldner, Senior Software Engineer
Hall of Fame: Joe Waldner, Software Engineer
Joe Curtin TAS Salesperson of the Year: Pat Dye, Sales Manager
Vanessa McMath Healthcare Salesperson of the Year: Stacey Olson, Sales Manager