Volume 12, Issue #08: August 2021
IN THE NEWS
Amtelco’s Expansion Supports Future Growth
Amtelco recently completed an expansion and remodel of their facility that had been under construction for the past year. The expansion allows for additional employee workspaces as they continue to grow and add new products and services to support their customers’ needs.
“This expansion supports our mission as we continue to work together to provide industry-leading solutions backed by five-star support,” said Tom Curtin, President of Amtelco. “Customer support is a top priority. Our workforce has increased by 15% in the past year to keep up with the needs of our customers.”
A remodel of the old production space was commemorated as the Joe Everly Courtyard. Joe Everly, CEO, has been a familiar face at Amtelco for over 30 years. Tom Curtin stated, “We are proud to honor Joe Everly’s hard work, guidance, and dedication.”
Recognized as a Top Workplaces employer, Amtelco is known for treating their employees like family. In appreciation of their employees, a wellness room, HR benefits room, and updated breakroom were also included in the remodel.
Software Releases
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Spectrum Data Manager R1-21
IS Server 5.04.7871.19917
Genesis Server 5.03.02
Telescan – Operator Statistics Report
A new Operator Statistics Report has been added to Spectrum Data Manager. The Operator Statistics Report allows tracking of certain miscellaneous operator actions that may affect their productivity.
Click for more information.
IS – Save Call Tracker Event
The Save Call Tracker Event messaging response element provides the ability to create a customized call tracker event from an Intelligent Messaging script. This response element enables the script programmer to customize the text recorded to the Call Tracker database and includes the option to assign a selected contact to the event.
Click for more information.
Employee Spotlight
Melissa Cheramy – Field Engineering Administration Support
Melissa Cheramy was hired by Amtelco in 2018 as the Shipping Clerk after earning her bachelor’s degree in Business Administration from Winona State University in Winona, MN. Back then, most Amtelco customers didn’t get the chance to talk to Melissa, but that changed in 2020 when she took over the role previously held by Pam Mohns and became the Administration Support person for the Field Engineering department.
In her new position, Melissa dispatches calls for Amtelco’s field service team, manages the travel arrangements for the trainers and installation techs, and sometimes assists with app testing for the Quality Assurance (QA) department. “In shipping I did not get to interact with customers. But now that I am in Field Service, I get to talk daily to a lot of our great customers. We are lucky to have so many kind customers!” says Melissa.
When Melissa is away from the office, you can find her outdoors hiking, hunting, fishing, gardening, and floating on the lake. When not outside, she enjoys playing video games, playing board games, or reading.
Three Random Things to Know About Melissa
1. If you could max-out your credit card at any store, what store would it be? Amazon.com, Target, or Cabela’s – Does it have to be just one?
2. What is one of the things on your bucket list? To visit all of the National Parks in the US.
3. If you could visit anywhere in the world you’ve never been, where would you go? New Zealand to explore the island, or Africa to see the temples and pyramids and go on a safari.