Volume 12, Issue #11: November 2021
IN THE NEWS
Thanksgiving Message from Tom Curtin – President, American Tel-A-Systems
As I count my blessings on Thanksgiving, please know that our amazing customers and employees are among them. You have all made our family business what it is today – and for that I am very grateful.
Even with the added chaos 2021 has presented all of us, there is still so much to be thankful for this Thanksgiving. I want to thank our customers for the meaningful work you all do. Call centers and answering services for all types of businesses have experienced heavy call volume during the pandemic and are playing an increasingly important role in communication. Hospital call centers have always played a critical role in healthcare, but during the pandemic the support you have been giving to your organizations and communities has been essential. I am honored that we are able to partner with call centers in the United States and around the world, and I’m incredibly thankful that you trust our company to provide reliable communication software.
This year has been challenging for many businesses with staff shortages. Fortunately, that has not been the case for Amtelco/1Call. Our company has been growing during this time, and we have added new positions and hired additional staff. I’m thankful for our employee loyalty, and I truly appreciate each person within our Amtelco family.
I’m grateful for all of our blessings this year. And pie, gotta be grateful for pie.
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Server 5.04.7940.19082
Genesis Server 5.07.05
miTeamWeb 5.04.7065.37
Web Agent 5.04.7065.43
IS – Web Agent
Amtelco’s Web Agent application is a web browser-based telephone agent interface for the Intelligent Series (IS) call center platform.
Click for more information.
IS – Code Calls Manual Distribution
Supervisors can configure an ACD Skill that enables agents to manually pull emergency calls from the Waits window in the Sidebar of Soft Agent and Web Agent applications.
Click for more information.
Employee Spotlight
Dillon Clark – Implementation Specialist
Dillon Clark graduated from St. Cloud State University in 2019 with a bachelor’s degree in Business Economics, and was hired as an Implementation Specialist in January 2020. Even though Dillon is a relatively new hire, he spent previous summers as an intern at Amtelco. He says, “My first position at Amtelco was as a QA intern where I tested new versions and features of the miSecureMessages app. I did that for two summers and then later became a Field Service intern – filling out service tickets and completing various tasks.”
As an Implementation Specialist, Dillon works closely with customers to build out their Intelligent Series and Infinity systems. “I enjoy being a part of projects that feel like a real collaboration and being able to see everyone’s efforts and ideas come to life,” says Dillon.
Dillon is building meaningful customer relationships and is already making great memories with Amtelco’s amazing customers. He says, “I spent my last birthday on a go-live in southern Alabama. Many of the operators heard that it was my birthday and threw a small surprise party for me. It’s something that I will never forget!”
Summer is Dillon’s favorite season and when he isn’t working, you can find him spending time on the lake, boating or riding Jet Skis. In the wintertime he enjoys playing pick-up hockey when the lake freezes over.
Three Random Things to Know About Dillon
1. What is one of the things on your bucket list? I would love to skydive and hope to do it soon!
2. What super power would you choose if you had the chance to pick one? The ability to fly or teleport – Traffic would never be an issue.
3. If you could visit anywhere in the world, you’ve never been, where would you go? Hawaii