Volume 14, Issue #09: September 2023
IN THE NEWS
Improving Efficiency with Automated Notifications
As a leading contact center software company, Amtelco recognizes the significance of automated notifications in improving efficiency. In this blog post, we will explore the key use cases and best practices for leveraging automated notifications to streamline operations and drive success.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Genesis – Change Original Behavior
The Change Original behavior optionally plays a greeting and then routes the call to the Intelligent Series (IS) Client on which the call came into the system originally.
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Telescan – Spectrum SMS Options
The Telescan Spectrum System supports Short Message Service (SMS) outbound applications for services using an SMS aggregator.
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Employee Spotlight
Brigitt Capps – Collections Specialist
Amtelco hired Brigitt Capps in May 2022 as the Collections Specialist. Brigitt is the go-to person for customers and employees when a billing issue needs to be resolved. She skillfully and respectfully interacts with Amtelco’s family of customers and Amtelco’s Project Management team, Sales team, Accounting team, and Chief Financial Officer to organize and maintain all collection records.
When not at work, Brigitt enjoys spending time with her family. “I have three amazing kiddos. Julia, Josie, and Jordan. Dean is my better half and partner in crime. I also have a fur princess, Harley. She is a ball and frisbee chasing shepherd and black mouth cur mix,” says Brigitt.
Family is immensely important to Brigitt. She shares this moving story of her incredible experience several years ago. Brigitt explains, “I’m a living kidney donor. I shared my spare. On February 11, 2016, I donated a kidney in a three-way paired kidney donor exchange performed by the University of Wisconsin’s (UW) Transplant team. A paired kidney exchange is when a living donor is incompatible with the recipient and exchanges kidneys with another donor-recipient pair. There were three donors and three recipients – one of the recipients was my dad.”
To learn more about the “Share Your Spare” campaign, visit the Renal Support Network’s website and the National Kidney Foundation.
Three Random Things to Know About Brigitt
1. Who is your favorite sports team? Wisconsin Badgers – On Wisconsin!
2. What’s your favorite season? Hands down – autumn/fall. Crisp, cool air, leaves changing colors, fall décor, Halloween, blankets (Even better – watching movies snuggled in cozy blankets), college football (There’s nothing like a Badger home game – If you want to be a Badger, just come along with me!), chili cookoffs, soups, comfort food (Is it Thanksgiving yet?), layering, comfy sweaters, cozy socks, plaid (Bonus points if you have plaid for your dog), pumpkin everything (until you’re tired of it – My kiddos love this), and SO much more!
3. What’s the best piece of advice you’ve ever received? Don’t be upset by the results you didn’t get with the work you didn’t do.