Volume 13, Issue #02: February 2022
IN THE NEWS
How Effective Call Center Software Improves Patient Transfer Center Workflows
There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems will have a dedicated Patient Transfer Center to coordinate inpatient-to-inpatient, emergency department-to-emergency department, and hospital-to-hospital transfers for adult and pediatric patients. Communication occurs between medical staff and the call center agentto be the hub of information, whether it is dispatching an HVAC message to the on-call, or a healthcare organization conveying the latest updates about the pandemic.
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
MSM Contact Web 6.8.7657.10
IS Server 5.05.8042.26653
Genesis Server 5.7.6
IS – Client Security Feature
The optional Client Security feature enables supervisors to limit access to certain Clients for selected Permission Groups. Supervisors are also able to control which Intelligent Messaging scripts can be accessed from a web browser.
Click for more information.
Genesis – Revert Calls
The ability to revert calls has been added to Web Agent and Soft Agent for systems using the Genesis Soft Switch. This feature replaces the All Revert and New Revert keyboard functions in Infinity.
Click for more information.
Employee Spotlight
Sean Mohns-Scanlan – QA Technician
Sean Mohns-Scanlan has a Digital Forensics certification from Madison Area Technical College (MATC) and first came to Amtelco in August 2016 as a Field Service intern. In September 2020, Sean was hired as a Quality Assurance (QA) Technician. In December 2021, Sean received his associate degree in Liberal Arts Transfer – Science, Math, and Technology from MATC.
Sean supports the QA Director by testing and validating new products and upgrades. He says, “Right now, I’m testing our new Web Agent application. Web Agent is a web browser-based telephone agent interface for the Intelligent Series (IS) call center platform.” The QA department’s goal is to ensure software meets Amtelco’s quality standards before it is passed on to the Field Service department for beta testing.
Sean is married to Amtelco technical writer Jessica Mohns-Scanlan. In his free time, he enjoys spending time with their son, Grayson.
Three Random Things to Know About Sean
1. If you could max-out your credit card at any store, what store would it be? Amazon.com
2. What super power would you choose if you had the chance to pick one? Invisibility
3. If you could visit anywhere in the world you’ve never been, where would you go? Paris