Volume 13, Issue #04: April 2022
IN THE NEWS
What Healthcare Leaders Should Know About Contact Centers
It’s important for healthcare leaders to know that their contact centers can help improve patient and employee satisfaction, reduce costs, and provide critical communication tools within the hospital setting.
An organization’s contact center serves as the communication hub for the entire enterprise. The operators perform several important and diverse tasks including answering the main switchboard, communicating with patients and their families, handling emergencies and disaster response, and contacting on-call medical staff.
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Google Removing Basic Authentication on May 30th
Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which could impact some of your Amtelco applications if you use Gmail to send or receive e-mail messages. A change needs to be made to your Google account and to each of the Amtelco applications that you use for e-mail.
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NAEO Award Recipients
Congratulations to Ray Jalbert and Wayne Waldner who were both named as NAEO's Amtelco Employee of the Year! NAEO stated, “We are grateful for Ray’s many decades of contributions to products such as PC-MX, Infinity, Intelligent Series, and miSecureMessages, to name a few. Wayne’s stewardship of various projects, most significantly Intelligent Series, was a key reason for his inclusion.”
Ray Jalbert is a senior software engineer for Amtelco's Software, Research and Development Department. Ray was hired in 1988 as a part-time employee in the production department assembling integrated circuit boards while going to college. He then transferred to the software department in 1989.
Wayne Waldner is also a senior software engineer who was hired in 1994 as a field service and installation technician. Wayne joined the software department as a programmer in 1998.
Telescan – Options for SMS Messaging
The Telescan Spectrum System has been enhanced to support new Short Message Service (SMS) outbound applications for services using an SMS aggregator. In addition, the options for handling inbound SMS have been enhanced.
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MSM – Single Sign-On
The optional miSecureMessages Single Sign-On (SSO) feature enables miSecureMessages user logins and MSM Administration Web admin logins to be configured to use an SSO Identity Provider to keep track of passwords and to perform authentication.
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Employee Spotlight
Ken Anderson – Quality Assurance Technician
Ken Anderson was hired by Amtelco in October 1999 for the Field Engineering department. At that time, he was only 19 years old and too young to drive a rental car at customer sites. Ken was reassigned as a help-desk support technician for the CallScriptor software. Over the next few years, more products were added to his support duties, and he officially became a Field Engineering technician.
Between 2003 and 2006, Ken was the sole Field Engineering technician supporting the Intelligent Series (IS) product. His work with the early versions of the IS software resulted in his receiving the annual Customer Service Department Outstanding Service Award in 2005.
In 2010, Ken was given his own team to lead and supported Amtelco’s data portability tools, including client and directory importers/exporters, the RED Alert Importer/Exporter, and the HL7-based Real-Time Importer (RTI) for Amtelco’s 1Call healthcare division customers. Today, Ken is busy testing Amtelco software as a quality assurance technician. He mainly works with the IS and Genesis products for very large deployments and especially enjoys large-scale load testing.
Ken has the distinction of being one of the few Amtelco employees to have worked at Amtelco for at least half of their life. Ken says, “I believe I might be the youngest to achieve this recognition.” When not at work, Ken enjoys fishing, building things, and driving any kind of vehicle.
Three Random Things to Know About Ken
1. What is one of the things on your bucket list? Explode a set of tires doing a burnout
2. What superpower would you choose if you had the chance to pick one? Teleportation
3. If you could visit anywhere in the world you’ve never been to, where would you go? Japan