Volume 15, Issue #02: February 2024
IN THE NEWS
Amtelco Brand Refresh
On January 31, Amtelco announced a brand refresh and updated branding for all its branches and office locations. All Amtelco divisions have been unified under the name Amtelco. All Amtelco company websites have been combined into one revamped site at www.amtelco.com.
The new Amtelco logo maintains the green color associated with the Curtin family’s Irish heritage but uses a modern font and layout. Keen observers will notice a nod to the telecommunications industry that was purposefully designed for the “a” used in the logo. The 1Call and Telescan branches will now use the new logo and be rebranded as Amtelco.
"We have always been Amtelco," said Tom Curtin, CEO of Amtelco. "As our company grew over the years, distinctive names were given to branches of Amtelco that reflected our communication expertise in different industries. However, that led to confusion about our company and the fact that no matter the industry, it has always been Amtelco solutions powering communication.”
In the coming months, Amtelco will roll out its brand refresh across its signs, company-branded clothing, marketing campaigns, and social media. Phase II of the brand refresh will begin in mid-2024 and will include changes to miSecureMessages – Amtelco's secure messaging app. The miSecureMessages app will be rebranded as Amtelco Secure Messages and have an updated logo using the Amtelco "a" and green color.
“This rebrand gets us back to our roots while also signaling Amtelco’s commitment to cutting-edge products in the future,” continues Tom. “Our most recent release, called Active Insights, is a native cloud-specific development powered by artificial intelligence (AI) and has diverse applications in the telecommunications sector. We are living our motto of innovation built on tradition.”
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Intelligent Series 5.6
miSecureMessages Server 6.8.8738.26029
miSecureMessages Admin Web 6.8.7657.19
miSecureMessages Contact Web 6.8.7657.16
Infinity Billing Link v5.4.0.121523
IS – Storing and Parsing SIP Content
The Easy Script Editor for Intelligent Series 5.6 includes the ability to pull information from the SIP header for a call using scripting elements. This is performed using the Automated Call Distribution (ACD) SIP fields. The SIP fields are available through the ACD fields in Intelligent Message scripts.
Click for more information.
Secure Delivery – Web Client Editor
Telescan is happy to announce the Web Client Editor for Secure Delivery (SD). This editor has been designed to allow any administrative tasks that were performed in Spectrum Data Manager (SDM) to be done in familiar layout via a web browser.
Click for more information.
Employee Spotlight
Connor La Favor – Senior Implementation Specialist
Connor La Favor graduated from the University of Wisconsin–Eau Claire in 2020 and was hired by Amtelco in October 2021 as an implementation specialist. New implementation specialists are sent to various customer sites to understand how a call center works and how the programming they will do fits into an operator’s workflow. Director Michael Quimby provides questionnaires and exercises to guide new hires while learning on-site. One of the projects involves making a quick sketch of the agent’s screen.
Connor visited Intercon Messaging in Drayton Valley, Alberta, Canada, with another recruit and recounted a fun story of what happened when Intercon Messaging’s IT Coordinator, Alana Nikiforuk, noticed the new hires drawing per Michael’s instructions. “Alana disappeared and returned with a box of arts and crafts supplies. Glitter, googly eyes, construction paper – you name it,” says Connor. “She asked us to recreate the agent’s screen using these supplies as a surprise for Michael. I’ll never forget the look on his face when we came back and gave these to him. His eyes about popped out of his head!”
Now a Senior Implementation Specialist, Connor works directly with new and existing customers to educate them on software usage, develop best practices, and assist with rollouts. Within Amtelco, he presents informational customer webinars, gives presentations at conferences, creates reference documents for the TechHelper website, and works closely with Sales, Project Management, Field Service, and Software Teams to assist with customer needs.
When not at work, Connor enjoys spending time with his two cats – Scraps and Boots, hanging out with friends, hiking, disc golfing, golfing, hunting, and skiing.
Three Random Things to Know About Connor
1. Who is your favorite sports team? I am a die-hard Packers fan!
2. What is an item on your bucket list? To visit Scotland and Ireland.
3. What is the best piece of advice you’ve ever had? I try to live by something my father and uncles told me when I was trying something and I’d fall down. They’d say, “Well, if you’re not falling, are you even trying?”