Volume 11, Issue #07: July 2020
IN THE NEWS
The Importance of Secure Messaging in the Business World
Many people understand the importance of using a secure messaging solution in the healthcare industry. By replacing the traditional pager with a secure messaging app, doctors and nurses can remain HIPAA compliant, ensure the patient's PHI is secure, and increase overall efficiency. But there are other industries where secure and encrypted communications are vital to the performance of the company and the safety of sensitive information.
According to data from Statista, the United States saw 1,473 data breaches in 2019 and had more than 164.68 million exposed records. Furthermore, the average cost of lost business in 2019 was $1.42 million. Data breaches relating to sensitive information passed through communication can be entirely avoided with the right tools.
This month, we're addressing the importance of using a secure messaging app within industries that deal with sensitive information, such as government, law, and banking, and how these apps keep your data secure.
Click for more information.
Amtelco Announces Redesigned MSM Website
Amtelco is proud to announce the launch of a newly redesigned website for miSecureMessages (MSM) at https://www.misecuremessages.com. The new site features a streamlined, modern design, improved functionality, and will be updated on a regular basis with news about new app versions and resources for partners.
Software Release
• Spectrum Data Manager Version 20.1.0.0 has passed Telescan testing and is ready for general release. This version includes the following changes:
• Support for SMS aggregators
• Enhanced Spectrum-miSecureMessages (MSM) integration
• Display of message priority in pending pages
• Various changes and corrections
Telescan Announces Auto-Patch of Client Calls Using Secure Apps
Telescan announced a new feature in development for the Spectrum System for users of the Genesis Prism application: the ability to auto-patch client calls through Prism and present a pre-programmed phone number as the caller ID to the called party. This feature will provide a straightforward way for clients to make calls directly through Spectrum's secure messaging apps from their cell phones without revealing their personal cell phone numbers. Spectrum Secure Delivery and miSecureMessages will both be supported through a common interface.
For more information about this feature, view this webinar: "Telescan: New Spectrum Features."
MSM – Critical Alerts and High Priority Sounds
Users can select a different sound setting for High Priority notifications to audibly recognize more urgent messages. The miSecureMessages (MSM) apps and the MSM Contact Web allow users to select a different sound setting for High Priority notifications to audibly recognize more urgent messages. In addition, the MSM Apple app has the option to present High Priority notifications as Apple Critical Alerts to override silent and off settings on Apple devices if enabled by the user.
Genesis – Cues and Repeats
Cues and Repeats have been added to Genesis Intelligence Series (IS). Supervisors and agents can enter important information when scheduling a Cue or a Repeat which will be displayed in the Call Status when the Cue or Repeat call is answered by an agent. Cues and Repeats can be created by an agent in Soft Agent or created by a supervisor in the IS Supervisor System Schedule.
Click for more information.
Employee Spotlight
This month's Spotlight shines on Amtelco's 2020 class of summer interns!
(shown left to right; top row)
Ryan Hansen: UW-Eau Claire, Software Department
Hannah Anderson: Wisconsin Youth Apprenticeship, Production QA Department
Christian Justesen: Madison College, Production QA Department
Tyler LaLuzerne: Wisconsin Youth Apprenticeship, Marketing Department
Cameron Ramirez: Madison College, Production QA Department
Fritz Brooks: Madison College, Software Department
(shown left to right; bottom row)
Dylan Mulcahy: Madison College, Software Department
Sean Mohns-Scanlan: Madison College, Field Engineering Department
Katelyn Curtin: Oklahoma City University, Software Department