Volume 16, Issue #10: October 2025
IN THE NEWS
Discover What's New in IS 5.7
The Intelligent Series (IS) 5.7 release includes new features for IS Supervisor, Soft Agent, and miTeamWeb. New features include:
• Role-Based Messaging Integration
• Agent Classifications
• Connections to Multiple Secure Messages Web Services
• Colored Flags for Message Properties
• Rounding and Stat Multipliers
• Twilio Short Message Service (SMS) Integration
• Protect and Delay the Deletion of Directory Listings
• Mnemonic Keys
• System Throttle
• Call Overflow.
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Amtelco Secure Messages (ASM) Server v7.0.9306.28524
ASM Admin Web v7.0.9281.03
ASM Notification Server v7.0.9281.19200
ASM Single Sign-On (SSO) Web v7.09.281.19200
ASM Intelligent API v7.0.19200
ASM Web API v7.0.9300.27672
Web Agent v5.07.8867.18
IS Server v5.07.9370.19172
Genesis Server v7.2.2
ASM – Role-Based Messaging
The optional Role-Based Messaging feature synchronizes Intelligent Series (IS) OnCall Scheduling with Amtelco Secure Messages (ASM). Role-Based Messaging enables Amtelco Secure Messages users to retrieve assigned resources for IS on-call schedules, and send messages to everyone filling a role right from the mobile app.
Click for more information.
IS – Backup Web Agent
The Amtelco Backup Web Agent feature enables agent workstations to keep and display backups for Intelligent Series (IS) Directory and OnCall listings. Using the Backup Web Agent feature, agents can still view on-call contact information and schedules while the IS System is down.
Click for more information.
Employee Spotlight
Torin Chestnut – Field Engineering Technician
Torin works as a field engineer and has been with Amtelco since August of 2023. He handles troubleshooting of any issues with the Intelligent Series (IS) software, which includes IS Supervisor, Soft Agent, IS Server, Amtelco Secure Messages (ASM), and other applications. The troubleshooting process is very in-depth and typically involves looking over log files, running tests with comparable software, holding meetings with customers to observe practices, and reviewing past tickets to find similar occurrences to use as a reference.
Torin holds an associate degree in Information Technology (IT) – Cybersecurity Specialist from Madison College. He has won an award for “Best Torin in Field Service,” which is proudly on display on Jody’s desk.
Three Random Things to Know About Torin
1. Do you have any pets? I have a Yellow Lab named Sasha. She is 4 years old and is my little baby girl.
2. Do you want to share a story about a fun/adventurous thing you’ve done? When I was in the Army, I went to Airborne School and jumped out of a plane 4 times. I nearly broke my ankles on the 4th jump, so I couldn’t do the 5th.
3. If you could visit anywhere in the world, where would you go? I would revisit Germany – I loved it there. Stuttgart or Geilenkirchen.