Volume 14, Issue #05: May 2023
IN THE NEWS
Amtelco Goes Green with Solar Energy
Amtelco announced that it has completed its long-awaited solar panel project and has begun using solar energy to help reduce its carbon footprint and fossil energy usage. Amtelco is forecasting to offset its energy consumption with solar power by 59% of its current use.
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TUNe 2023 Recap, by Brett Minster, Senior Software Engineer and Team Lead
With TUNe 2023 now over, I’d like to thank everyone who attended in St. Louis with us. The conference was a great success again this year. A major reason for the ongoing success of TUNe is the passionate group of owners and operators that continue to attend and contribute.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
miTeamWeb v5.05.7605.30
Web Agent v5.05.7605.46
IS Server v5.05.8517.17806
IS Supervisor v5.05.7605.64
Infinity Telephone Agent v5.60.7605.13
miSecureMessages Android App v7.0.0.11
Soft Agent v5.05.7605.58
Genesis – Disconnect Alert and Disconnect Override
The Disconnect Alert and Disconnect Override settings provide tools for keeping Agents from staying in the Disc state too long and not answering calls.
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The miSecureMessages Hosted Environment is Moving
Amtelco is excited to announce we are preparing to move the hosted miSecureMessages (MSM) environment to new data centers so we can improve the reliability of your secure messaging services and minimize outages. We are beginning to migrate to a new hosted location at Amazon Web Services (AWS) and need your help to prepare for this move. Over the next few weeks, we will be contacting you directly to develop a plan to migrate your site and to schedule a date and time to move to the new platform.
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Employee Spotlight
Derra Victorine – Chief Financial Officer
Derra Victorine was hired in June 2021 as Amtelco’s Chief Financial Officer (CFO) when the company’s long-serving CFO, Pam Hinz, announced she would be retiring at the end of 2021. Derra earned her Master of Business Administration (MBA) from Lakeland University and now oversees all of Amtelco’s accounting, human resources, and purchasing.
“I’m currently working on lots of HR projects to help our company attract talent, help our current team members grow, and make some current processes easier,” says Derra. “I’m so happy to be a part of a company that truly cares about you like you’re part of the family! My family is very important to me, so I’m proud to work for a company that also values family.”
Derra is an avid and adventurous traveler. She says, “I’ve been ziplining in Costa Rica, Riveria Maya, and Puerto Vallarta. In Costa Rica, I ziplined in the superman position and also upside down. It was beautiful to see the treetop canopies!” When Derra is keeping her feet on the ground in a new city, she loves to get lost in the architecture and says, “I’ll walk around for hours, just to stare at different buildings in awe of the creativity of engineers and artists. When I was in Wales, it was breathtaking to see castles still standing from over 300 or 400 years ago.”
Three Random Things to Know About Derra
1. What is your favorite sport and/or sports team? Of course I like the Packers and Badgers, but many don’t know that I’m also an Alabama Crimson Tide fan. I’m looking forward to when the Badgers and Crimson Tide play in 2024 and 2025!
2. What superpower would you choose if you had the chance to pick one? Teleportation! I don’t enjoy driving, and this would make travel much easier.
3. What’s the best piece of advice you’ve ever received? My dad once told me that the one thing in life you cannot make more of is time. Be sure you use your time here wisely, because you don’t know how much you have. I’ve made some important decisions in life based on this advice.