Volume 11, Issue #05: May 2020
IN THE NEWS
COVID-19: The Importance of a Secure Messaging Platform Now
The Novel Coronavirus (COVID-19) has made huge impacts on our health and day-to-day life throughout the world. The virus has been overwhelming to all, but particularly among the teams who are supporting and caring for those who are sick. Now more than ever, secure messaging platforms like miSecureMessages are critical to ensure communications are sent securely and quickly across these care and support teams. This month, we're covering the top three reasons why a secure messaging platform is an essential tool during these unprecedented times.
Hospital Release Songs
Most of us have seen celebratory video clips of COVID-19 patients being released from the hospital. A song usually accompanies the festivities and patient's procession towards the exit doors. Did you know that in some cases, Amtelco's software is being used to play the song?
Our 1Call healthcare customers are creating a voice message with the song, tone, or message of their choosing to broadcast throughout their hospital. To play it, an agent simply dials the overhead, presses a key, and hangs up after the song plays. It's a wonderful way to spread hope and encouragement to patients and staff.
NAEO Announces Award Recipients
Amtelco Employee of the Year: Mike Beale
Amtelco Employee of the Decade: Alan Tucker
Telescan – Prism II Time Tracking Features
Prism II Account Maintenance (PAM) now allows tracking of time spent administering the Prism II database, including tools that allow this information to be exported to spreadsheets and billing software.
Click for more information.
Genesis – ACD Callback and Infinity Voice Mail Scheduled Callback
Both Genesis and Infinity offer optional features that automate callback requests when agents are not available to answer calls. The Genesis ACD Callback behavior and the Infinity Voice Mail Scheduled Callback feature allow callers to schedule a callback at their preferred date and time. Callers can choose to be called at the number that they are calling from or another number.
Click to read more about Genesis ACD Callback.
Click to read more about Infinity Voice Mail Scheduled Callback.
Infinity – Conference Bridge
The Infinity automated call distribution and unified messaging system includes an optional Conference Bridge feature that provides up to 84 concurrent multi-party conferences, with or without operator involvement.
Click for more information.
Employee Spotlight
Mike Beale – Project Management 1Call Team Lead
Those who have had a new system installed within the past three years may be most familiar with Mike Beale. As the Project Management 1Call Team Lead, Mike works closely with both hospital customers and Amtelco staff to plan and supervise the implementation of Amtelco's call center software.
Before he was hired in 2017 as a project manager, Mike interned at Amtelco for 5 years in both the Field Service and Software Departments. The experience he gained as an intern gave him valuable insight he needed to perform as a project manager. In addition to working with existing customers to upgrade them from Infinity to Genesis, Mike is working with a number of new customers such as UnityPoint Health and UF Health Shands, and is excited to be overseeing the implementation of Genesis at twelve hospital groups within Ascension – the largest Catholic health system in the country.
As an organization, Amtelco prides itself on being true business partners with its customers. Mike's role in project management embodies this mission. Orchestrating all of the moving pieces to meet project budgets, timelines, and expectations demonstrates the commitment Mike has to make customers successful. In recognition of his endeavors, Mike was honored with an Employee of the Year award from NAEO (National Amtelco Equipment Owners) earlier this year.
Mike is an avid outdoorsman and enjoys hunting and fishing, which compliments his recent hobby. "I have been really getting into cooking lately. Both wild game and garden-grown vegetables," says Mike. His dream is to own a home with acreage and waterfront.
Three Random Things to Know About Mike
1. At which store would you like to max-out your credit card? Cabela's
2. If you could visit anywhere in the world you've never been, where would you go? Greece (both Athens and the Greek Islands)
3. What's the craziest thing you've ever done? I went to Europe for six weeks and visited Italy, Latvia, Germany, and Austria.