Volume 15, Issue #04: April 2024
IN THE NEWS
Amtelco Wins Madison, Wisconsin Top Workplaces 2024 Award
On March 27, 2024, the Wisconsin State Journal awarded Amtelco a Top Workplaces 2024 honor for the fifth consecutive year. This list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected and Supported, Enabled to Grow, and Empowered to Execute, to name a few.
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That's something to be proud of. In today's market, leaders must ensure they’re allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends.”
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NAEO Recognizes Bernie Torvik and Tom Lindsay
Congratulations to Bernie Torvik, Amtelco’s president, and Tom Lindsay, Amtelco’s TAS sales manager. They both received recognition at the recent National Amtelco Equipment Owners (NAEO) conference for their dedication to NAEO and the answering service communities.
Bernie won the Employee of the Year award, and Tom was honored with a plaque celebrating his 45 years of dedication.
Is Your Call Center Secure?
Can your call center survive a ransomware attack in which your data is unavailable for hours or days? We strongly suggest investing in network security to protect your business. It’s worth the cost to ensure you are protected instead of facing the risk and consequences of a ransomware attack. In this blog post, Amtelco provides suggestions and tips to improve your system’s cybersecurity.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Spectrum – Cloud Moving to AWS
The Spectrum team is hard at work moving our hosted services to Amazon Web Services (AWS). Amazon’s AWS services have a very large and robust infrastructure that will allow for better audio quality and server reliability.
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IS – OpenAI Integration
Intelligent Series (IS) Intelligent Messaging scripts can be configured to prompt and receive responses from OpenAI via the OpenAI Application Programming Interface (API). Integrating an OpenAI connection with an IS message script enables agents to submit text to OpenAI from many different elements, allowing Intelligent Messaging to utilize OpenAI in different ways.
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Amtelco Spotlight, Part 2
Our Amtelco history spotlight series continues with the story of how Mr. and Mrs. C met and how Mr. C became interested in communication technology.
Bill and Eleanor Meet.
During spring break, many students from the college that Bill attended decided to take a trip to the mountains of Tennessee and left together, forming a long caravan of cars. Bill was driving one of the cars and noticed how the brake lights of the vehicle in front of him kept going on and off.
As the caravan pulled off the road to refuel, Bill told the other people in his car that he was going to talk with the car driver ahead of him. His passengers advised him not to do it, but against their suggestions, Bill walked up to the car and told the driver what he thought of her driving skills.
Eleanor, the car's driver and Bill's future wife, explained she was driving like she always does – with one foot on the gas and the other on the brake. She was never instructed that one foot should be used for both the brake and the gas.
Bill let her know the correct way to drive a car. When the caravan started again, Bill drove behind Eleanor and found she did much better after his instruction. After arriving at the mountains, Bill continued to provide more driving lessons to Eleanor and found other excuses to spend time with her.
After enlisting and joining the U.S. Air Force in the 1940s, Bill was assigned to Yale University’s communications program. When World War II ended and Bill completed his military service, he began a construction company. However, the training he received from the communications program would soon light the fire of invention within Mr. C.
