Volume 13, Issue #12: December 2022
IN THE NEWS
Automated Call Center Software
Automation in your call center is an essential component if you are trying to increase efficiency. Implementing automation saves time, eases frustration, and, when used correctly, increases accuracy.
Click for more information.
New Innovation Machine – Coming Soon!
The new and improved Innovation Machine is coming in February of 2023! Among other enhancements, multiple users from the same company can sign up for the Innovation Machine and follow request ideas individually as well as from others within their company.
An Invitation will be e-mailed between January 30th and February 5th to each customer with a service contract. To ensure you receive an invitation, or to include an e-mail address not on file with Amtelco, reach out to the Innovation Machine Team at InnovationMachine@amtelco.com. Please include the contact listed on your company’s service contract.
All e-mail addresses used for the Innovation Machine must be company e-mail addresses, not personal e-mail addresses.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
miTeamWeb v5.05.7605.25
Infinity Telephone Agent v5.60.7605.12
miSecureMessages Server v6.8.8320.21819
IS – miTeamWeb Client Selection Menu
The Client Selection Menu is used in the miTeamWeb application to filter what information is displayed by certain features. The selected Client determines the information that is displayed in the Inbox and Call Log pages and in the Info Page widget.
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IS – High Availability Configuration
In order to operate Intelligent Series (IS) and Genesis in a High Availability (HA) environment, IS Supervisor must be configured to have IS communicate with the Genesis High Availability Proxy Server.
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Employee Spotlight
Bob Vornberg – Product Development and Support for Telescan
December 1, 2022, marked the start of Bob’s retirement from Telescan and Amtelco. Bob states, "I will remain as a consultant for a period of time to assist in completing the hand-off of responsibilities and projects. This is really just the start of another phase of a process of ‘letting go’ which began a couple of years ago when I reduced my hours and responsibilities in the Telescan office.” As Bob prepares to exit his career and retire after 28+ years with Telescan, he shares some thoughts with those entering the workforce.
Bob Vornberg joined Telescan full-time in 1994 after working for several other companies, including his own software company. He says, “Looking back, my career experience involved employment at very large companies such as Control Data and McDonnell-Douglas (now Boeing), mid-size companies such as Bridge Information Systems (now part of Reuters), and tiny companies, such as my own software company Bild Logik through most of the 1980s. The latter venture led me to George Meyer in 1980 and the co-development of the second and subsequent generations of the Telescan system."
Telescan is located in a suburb of St. Louis, Missouri, and has been producing hardware and software for the telemessaging industry for more than 40 years. Telescan was originally developed by telephone answering service (TAS) owners, for TAS owners, and is dedicated to the TAS industry. As a division of Amtelco, Telescan is committed to developing new software to help TAS businesses decrease operating expenses while increasing profits.
Bob comments, “To the general public and those considering a career choice in a technical field, the mention of the telephone answering service (TAS) industry doesn’t evoke the same sense of glamour and adventure as the aerospace or financial industries. But to a software developer or technical support specialist who gives it a chance, working in TAS can provide a challenging and rewarding career. It touches practically every aspect of telephony and computer technology and networking, including the new world of mobile apps and artificial intelligence.”
“Most gratifying, though, is the opportunity it provides to work directly with the customers and users of our systems, the people on the front lines of business and medical dispatching. It is these customer relationships and friendships, when nurtured through good times and bad, that ultimately define the true meaning of a career.”
Bob also has messages of thanks for his Telescan and Amtelco families, “I am very fortunate to have been associated with many fine people in our industry, most notably the Meyer and Curtin families, who, to put it in human terms, befriended me and gave me an opportunity. They were the real risk takers, not only in an entrepreneurial sense in founding Telescan and Amtelco, but in the sense of putting their faith in people all along the way. I thank them for all they have done and continue to do.
“And I thank my co-workers and managers at Telescan and Amtelco who, over the whole period put up with my occasional grumpiness and general unmanageability. They allowed me a creative freedom that is rare, but was most appreciated. And needless to say, what we accomplished was truly a team effort. Thank you.”
All of us at Telescan and Amtelco heartily thank Bob for his many years of service and innovation, and wish him a very happy retirement.