Volume 14, Issue #07: July 2023
IN THE NEWS
7 Must-Have Features to Look for in a CCaaS Solution in 2023
As businesses increasingly rely on cloud-based solutions for their customer communication needs, Contact Center as a Service (CCaaS) has emerged as a powerful and flexible option. CCaaS solutions offer a range of features and benefits that empower organizations to streamline their customer service operations and enhance customer experiences.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Telescan – Spectrum Email Server Update
To assist clients that use Google or Microsoft for their email, Telescan has begun beta testing a new email server program for Spectrum systems.
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IS – Date Picker Response Element
The Date Picker calculation response element is used to provide agents and web script users with a calendar interface for selecting a date, drop menus for selecting a time, or both.
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Employee Spotlight
This month's Spotlight shines on Amtelco's 2023 class of summer interns!
Jacob Griedl: Video Production, Software Department
Abby Quamme: Video Production, Software Department
Tyler LaLuzerne: Field Service Department (not pictured)