Insider: v12-i06

Volume 12, Issue #06: June 2021

IN THE NEWS

Looking for Value-Adds for Your TAS Customers? Maybe Text-Enabling Is for You​

Are you searching for new ways to generate additional revenue from your existing TAS customers? Maybe you want to bring added value to your current portfolio of services and make your customers stickier. Text-enabling landline numbers is a great solution.

Text-enabling allows companies to “turn-on” the text-messaging service on their existing landline business phone numbers. If you have an existing business phone line, you are probably only using it for voice services today. In today’s fast-paced and messaging-centric world, chances are that a customer has tried to text you. Without a text-messaging service enabled, the mobile carriers simply ignore the text-messages that are sent to landline phone numbers.
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Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions

Amtelco announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions–helping customers optimize the agent experience by turning any personal computer into a professional telephone agent station. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
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MergeComm – Automated Line Check

IS – Soft Agent Change Password

The ability for agents to change their own passwords has been added to the Login screen of the Soft Agent application.
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Employee Spotlight

Lori Schroedl – Sales Assistant, Office Manager, and Executive Assistant to the President

Most Amtelco and 1Call customers already know Lori Schroedl. Lori has been an integral employee at Amtelco for the past 30 years and is known as a “Jill of All Trades” because she is involved in so many aspects of the company. Technically, she is 1Call’s sales assistant, Amtelco’s office manager, and executive assistant to Amtelco’s president.

Lori is in charge of 1Call sales quotes and databases, manages clerical work and staff, helps coordinate seminars and office events, answers customer questions, covers the reception area when needed, and works directly with Amtelco’s president.

Over the years Lori has been recognized for her dedication and accomplishments by earning Amtelco’s “Administrative Employee of the Year” award in 1993 and in 2004, as well as Amtelco’s “Employee of the Year” award in 2010. Lori stated, “I have had the privilege to work with both my daughters while at Amtelco. Lexi worked here for several years as a marketing intern and Amber started as an accounting intern before transitioning to the Implementation team and is now part of the Solutions Architect team. It’s an incredible (and sometimes stressful) experience to have your children work beside you and watch them learn about business and apply it to their lives.”

Lori particularly enjoys working with the 1Call sales team. “I understand the time, resources and relationship building it takes from the first call to the final sale,” she said. “The years here at Amtelco have been fun, and the family atmosphere encourages us to enjoy ourselves, while still producing quality work.”

When away from Amtelco, Lori enjoys working out, boating, water skiing, tubing, golfing, fishing, hiking and spending time with her family. Lori said, “Hopefully in 2021 or 2022, we will be going to Hawaii as a family to cross off an item from both my dad’s and my bucket list.”