Volume 16, Issue #12: December 2025
IN THE NEWS
Preparing Your Amtelco System for the Holidays
With the holiday season almost here, it’s time to ensure your system and clients are set up for the upcoming holidays. A little preparation now will lead to less stress over the next few months.
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Announcing TechHelper's AI-powered Search Engine
Amtelco is proud to announce our new AI-powered search engine for the TechHelper website! Our very own Alec Rasmussen has been working hard to create a more robust way to help you find the answers you need throughout the site. The new search is available within TechHelper.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Server v5.07.9441.26072
IS Web Scripting v5.07.8867.13
IS Web Supervisor v5.07.8867.14
IS Supervisor v5.07.8867.41
IS Web Agent Shell v1.00.7065.39
ASM Contact Web v7.0.9281.01
ASM Admin Web v7.0.9281.04
ASM – Archiving and Purging Secure Messages
Amtelco recommends archiving message files on a regular basis to maintain available storage space for active messages. This also creates records of the old messages so they can be removed from the system database. Messages are automatically deleted from the database by the archive procedure after they have been copied.
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IS – Rounding Feature
Configure how durations are rounded when billing for calls and set multipliers for the length of time logged for work in IS Supervisor with the optional Intelligent Series Rounding feature. This option includes new enhanced billing reports and Rounding and Stat Multipliers settings.
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Year-End Message from Tom Curtin, Amtelco's CEO & Chairman
Looking back on the past year, one common theme stands out: Amtelco’s unwavering dedication to innovation to help our customers attain their goals. We are champions of the essential work that call centers and answering services provide.
The efforts made by agents of all types of call centers have a very real human impact – from everyday customer service to life-saving communication. We are proud of the enduring relationships we have with our customers and strive to provide them with cutting-edge software solutions that help make them successful. Together, we learn from one another, rely on each other, and benefit from one another.
In 2025, we introduced Ellie™, our AI-powered intelligent virtual agent natively designed to run on Amtelco’s Intelligent Series (IS) and Active Insights platforms. Ellie supports agents when call centers experience overwhelming call volumes due to limited staffing or peak-hour traffic. Ellie offers automation and intelligently processes existing scripts to reduce caller wait times.
For the sixth consecutive year, Amtelco was recognized as a top employer in the Madison, Wisconsin, area by being awarded a Top Workplaces honor by the Wisconsin State Journal. Every employee contributes to our culture and has a genuine desire to develop exceptional software, solve each issue, and assist every customer.
We were delighted to welcome keynote speaker Edward W. Marx to our 2025 Healthcare Seminar and to provide our customer attendees with the unique opportunity to network with other healthcare communications professionals and speak directly with our own Implementation staff, software developers, project managers, and field engineers.
Next year, we will be celebrating Amtelco’s 50th anniversary. The recognition of this incredible milestone spans a range of emotions, thoughts, and reflections – both personally and professionally. I feel a deep gratitude to my father and mother, who founded Amtelco, a profound appreciation for the dedication of current and former employees, and overwhelming thankfulness and respect for our customers. I hope you will join us as we celebrate our anniversary all year long.
As I look ahead to 2026 and the next five decades, I know the foundation of Amtelco’s progress rests with our family of employees and customers. Our customers serve their callers and communities, and our employees build the technology, make the strategic decisions, and drive innovation to help our customers achieve their goals. A company’s prosperity requires strong teamwork to ensure its ongoing success.