Volume 14, Issue #01: January 2023
IN THE NEWS
New Year's Message from Tom Curtin – President, American Tel-A-Systems
Did you know that the global contact center market amounts to almost $340 billion U.S. dollars and is expected to grow steadily to reach $496 billion U.S. dollars by 2027? Despite these growing numbers, the number of call center employees has been falling, creating staffing issues worldwide.
This combination has been reflected at Amtelco this past year. We were busy helping customers leverage our call center software so they could help more people with less staff while working on our next generation of modular solutions to grow our cloud-based offerings.
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Sign Up for the New Innovation Machine!
The new Innovation Machine will open to all Amtelco, 1Call, and Telescan service contract customers on Monday, February 6, 2023!
Invitation e-mails will go out the week prior to launch. Before January 29, 2023, the Innovation Machine Team needs to confirm your e-mail address and any additional e-mail addresses you would like to have access to the Innovation Machine Portal. Send your company e-mail address, any additional company e-mail addresses, and your 5-digit service code to InnovationMachine@amtelco.com.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
miSecureMessages Android v6.8.1.29
IS Web Agent Shell v1.00.7065.15
Genesis – Streaming Music On Hold
The Music On Hold page in Intelligent Series (IS) Supervisor is used to configure settings for a music stream to be played when a person is placed on hold. Please contact Amtelco Field Engineering if you are interested in using this feature.
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Prism II – Custom Hold Music
Configure custom hold music recordings for selected accounts while keeping the default built-in hold music available for general use.
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Employee Spotlight
Congratulations to the 2022 Amtelco Award Winners!
The following employees were recognized at Amtelco’s annual holiday luncheon in December:
Employee of the Year: Ken Marty, Software Engineer
Outstanding Service Award: Melissa Cheramy, Administrative Assistant
Outstanding Service Award: Tim Poropat, Service Support Engineer, Telescan Division
Outstanding Customer Care Award: Hanna Reed, Implementation Specialist
Outstanding Customer Care Award: Parker Hallberg, Project Manager
Administration Employee of the Year: Caleb Dahse, Payroll & Recruiting
Brian Torvik Innovations in Operations: Joe Waldner, Software Engineer
Hall of Fame: Andy Bingham, Service Team Leader
Hall of Fame: Ray Jalbert, Senior Software Engineer
Hall of Fame: Rick Freitag, Production Technician
Hall of Fame: Alan Beale, Operations Manager
Hall of Fame: Lori Schroedl, Office Manager
Hall of Fame: Gloria Fruit, Director of Software – R&D