Volume 12, Issue #10: October 2021
IN THE NEWS
Virtually Consolidating Multiple and Multi-State Hospital Call Centers
No matter how large the hospital enterprise, call centers are often the first point of contact when a patient or prospective patient contacts a healthcare organization. It’s essential that callers have a helpful, positive interaction with the operators they speak with because medical call center representatives often serve as the face of a health system.
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The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
miSecureMessages Apple App 6.8.0
Telescan – Spectrum Health Monitor
With Spectrum Health Monitor, regular troubleshooting steps and basic preventative monitoring are automated to help prevent extended down time for your system.
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IS – Important Event Notifications
To ensure that your system keep running smoothly, make sure your system is configured to notify you of important events.
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Employee Spotlight
Amtelco Expands Contracted Services Team to Support Growing Customer Needs
Amtelco is pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team.
Jaimie brings 21 years of experience in the industry in her new position as Contracted Services Team Lead. Jaimie was a part of Amtelco’s Beta Team for many years, a member of NAEO’s Professional Development Committee (PDC), and a past NAEO board member. This is where she developed a passion for learning and implementing new features, as well as teaching others how to use them.
Jaimie’s new role will include developing user-friendly scripts to be used as templates to fit our customers’ individual needs. Her deep knowledge of scripting will offer solutions for complex scripting situations. Along with providing tools and solutions, Jaimie is looking forward to empowering users through education.
After years as an Amtelco customer, Kelli Harrigan has joined our team as a Project Manager, specializing in the telephone answering service industry and contracted services. Her experience includes managing teams of 150+ on Amtelco’s Infinity/IS platform.
Kelli is excited to use her experience in various aspects of the answering service/call center environment to help our customers as they upgrade their Amtelco systems. Kelli’s organizational expertise will be fundamental to our Contracted Services team.
“We are looking forward to the knowledge and experience that Jaimie and Kelli have to offer as we expand our team to support our customers’ needs,” said Brad Swift, Director of Contracted Services.
The Amtelco Contracted Services Team supports existing and potential customers by providing project management assistance when your business needs to update technology, is involved in projects such as acquisitions and department mergers, looking for advice about best practices or guidance related to growth and future development, and more.
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