Volume 15, Issue #06: June 2024
IN THE NEWS
Top Five Reasons You Need a Secure Messaging Application
With the increasing reliance on instant messaging for critical situations, a reliable and HIPAA-compliant messaging application is more crucial than ever. Amtelco Secure Messages emerges as a reliable solution, providing a secure platform for your clinical communication needs and offering healthcare providers the space for a fast encrypted information-sharing process to streamline clinical communication. Let’s explore the critical elements of how healthcare organizations benefit from a direct, secure messaging application.
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Amtelco Secure Messages Server v6.8.8882.17535
Amtelco Secure Messages Admin Web v6.8.7657.20
IS Supervisor v5.6.8259.29
Infinity Telephone Agent v5.60.8259.06
Genesis – Emergency Mode
The optional Genesis Emergency Mode feature offers a mode of operation that takes effect if a Genesis Intelligent Soft Switch client application becomes disconnected from the Genesis platform. The Genesis Emergency Mode makes it possible to ensure that calls are not dropped in the event that the connection to the client application is lost.
Click for more information.
Maintaining Amtelco Field Service Remote Support
Maintaining Amtelco Field Engineering remote support access to your system ensures the best support care whenever you need it.
Click for more information.
Amtelco Spotlight, Part 4
We have arrived at the point in our series where Mr. and Mrs. C began their own telephone answering service (TAS) and went on to co-found Amtelco in 1976.
The Beginnings of Amtelco
Bill and Eleanor started an answering service in Madison, Wisconsin. Together they worked tirelessly to begin their business. Eleanor was a trend-setting office manager who, in addition to being a wife and mother, worked outside the home in an era where it was much more common for women to be stay-at-home moms and housewives.
Bill thought of inventions that would address the limitations of communication technology when he worked the overnight shift. Those inventions would eventually become the foundation of Amtelco.
Amtelco was founded in 1976 in the wake of the 1968 Federal Commission's ruling in the Carterfone case, which struck down existing tariffs prohibiting connection to the public telephone network of equipment not supplied by telephone operating companies. The FCC ruling eventually led to the breakup of AT&T's monopoly in the telecommunications industry.
As Eleanor and Bill’s family grew, so did their company. Amtelco quickly became a trusted name in the teleservices industry after the release of its TAS Video system, the first computerized telephone switching system in the marketplace. The EVE system soon succeeded the TAS Video system. By the late 1980s, Amtelco's EVE (Electronic Video Exchange) system grew to become the industry's most widely used business telephone answering equipment.
EVE, Amtelco’s first paperless system, and the first messaging system to feature its own digital switch, was installed in Wauwatosa, Wisconsin in 1983.