Volume 12, Issue #09: September 2021
IN THE NEWS
Call Center Data Security: 3 Contributing Factors
When an organization experiences a data breach, the consequences are multifaceted. Data, trust, reputation, security, and financials are all compromised, and the effects can be lasting on all counts.
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The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Server 5.04.7881.21023
IS Supervisor 5.04.7065.83
Soft Agent 5.04.7065.90
Infinity Telephone Agent 5.60.7065.30
Telescan – PAM Copy from Template
With the R1-21 release Prism II Account Maintenance (PAM) now supports a “Copy from Template” feature that allows for mass changes without the need to manipulate the data within a spread sheet.
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IS – Enhanced Schedule Send Messages
The optional Schedule Send Messages feature has been enhanced to enable the Intelligent Series (IS) System Schedule to send messages to e-mail, fax, and a file at the same time.
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Employee Spotlight
Hanna Reed – Implementation Specialist
Amtelco’s 1Call healthcare division has been providing reliable call center software to hospitals since 1997. Switching to new communication software can be an intimidating prospect for hospital contact center staff who have to juggle the large project while continuing the important work they do for patients and medical personnel. Amtelco employs specialists to help ease this transition process for customers.
Hanna Reed was hired by Amtelco after graduating from the University of Wisconsin at Eau Claire with a degree in Biology and Public Health in 2019. As an Implementation Specialist, Hanna works with Amtelco’s 1Call division to help hospital customers implement newly purchased Genesis and Soft Agent software, or helps them convert from the previous Infinity software version to Genesis.
Hanna provides support before, during, and after implementation. She says, “I enjoy helping customers with their software and providing them with best practices for roll out. After go-live, I assist customers with troubleshooting and educate them on programming features and operational use.”
Once, during a particularly uneventful go-live launch, Hannah helped an operator draft her retirement letter! That service falls under the “other duties as assigned” category.
Three Random Things to Know About Hanna
1. What is one of the things on your bucket list? To take a train trip across the United States
2. What super power would you choose if you had the chance to pick one? Speak and understand any language
3. If you could visit anywhere in the world you’ve never been, where would you go? Switzerland