Volume 11, Issue #01: January 2020
IN THE NEWS
New Year's Message from Tom Curtin – President, American Tel-A-Systems
Wow! What a rush and joy 2019 has been with many exciting accomplishments to boast about!
Genesis IS and Genesis Spectrum are now in nearly 100 locations, and this number will very easily more than double in 2020!
In 2019, Amtelco added over 50 new customer sites and had the best year ever in our 44 years. We owe all of you a very sincere and heartfelt, "Thank you," for your partnership in our family. It doesn't get any better than this.
Also, we have been beefing up our super staff in 2019, looking forward to 2020 by adding smart and energetic implementation specialists, project managers, contracted services experts, customer support staff, and software and marketing professionals. We are so stoked to have all these new hires-Amtelco Ducks as we call them-on the team!
The Genesis solid foundation has been laid, and you need to get ready for 2020, a year of analytics, artificial intelligence, API's, and even more apps! Find out how to make more money in your business by looking at your accounts using new analytics.
Your MSM accounts love using a mobile app. Now all of your accounts can have access to their important information and calls, and keep your operators up to date without interrupting them.
Give more personalized options in your call distribution using the Genesis ACD Predictive Intelligence to really wow your callers. Using Predictive Intelligence data to automate and streamline your call processing, scripting, and dispatching will make your customers happy, increase your customer base, and decrease your costs!
It's time for a new business plan for exponential growth!
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release.
• Network Archiver Version 5.60.08 includes a Ctrl + F12 setting to enable retrieve mode only.
MSM – SMS Escalation Messages
The SMS Escalation Message feature can be used to send a text message to the phone number of a miSecureMessages contact if that contact is sent a secure message and does not read it within the Escalation Delay specified in the MSM Administration Web.
Click for more information.
Spectrum – Scan for Undelivered Messages
A recent enhancement to the Spectrum system provides a configurable, automatic background scan for any undelivered messages that may need attention.
Click for more information.
Employee Spotlight
Andy Quamme – Recipient of the William J. Curtin II Employee of the Year Award
Andy Quamme, Director of Project Management, is the 2019 recipient of Amtelco's William J. Curtin Employee of the Year award. The honor, conferred annually at year's end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.
Andy was awarded the William J. Curtin Employee of the Year award for his outstanding commitment to Project Management and successful customer implementations.
Andy was hired by Amtelco in 1997 as an installation technician in the Field Engineering department. In 2003, Andy was reassigned as a customer engineer and project manager. Andy was promoted to director of project management in Amtelco's Customer Care department in 2019.
Other awards announced at Amtelco's annual holiday luncheon in December included:
Administration Employee of the Year: Wayne Wallace, IT Manager
Brian Torvik Innovation in Operations: Chris Bach, Software Engineer
Brian Torvik Innovation in Operations: Kent Anderson, Senior Hardware Design Engineer
Service Employee of the Year: Eric Thomas, Service Support Engineer
TAS Sales Person of the Year: Patty Anderson
1Call Sales Person of the Year: Joe Curtin
Hall of Fame: Bernie Torvik, Vice Chairman
Hall of Fame: Bob Vornberg, Telescan General Manager and Director of Product Development