Volume 11, Issue #10: October 2020
IN THE NEWS
MiSecureMessages Featured Reseller: Answer Kansas City
Answer Kansas City is a family-owned answering service that was started in 1976. Kent and Lisa Slavens have been the sole owners since 2003. They have a diverse client base that includes medical services, property management, and government services. In addition to telephone answering, Answer Kansas City offers a variety of services such as order taking, lead capture, remote receptionists, and text and email answering. With over 60 agents on staff, they are dedicated to providing a high level of quality customer service.
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Effective Hospital Call Center Solutions and Important Partnerships
Hospital call center operators are often the face of the healthcare organization. A single operator may talk to hundreds of patients and medical staff each day. The critical services call center agents provide has been highlighted during the COVID-19 pandemic, and it is crucial for hospitals to have reliable IT vendors who understand the complexities of healthcare communication. Accurate and fast communication is crucial for excellent patient care.
We feature a complete line of modular solutions specifically designed to streamline enterprise-wide clinical communications, reduce communication and operator errors, shorten call times, and even improve training time for new hospital call center operators.
Genesis – Patient Follow Me
The Genesis Patient Follow Me Messaging feature provides call forwarding services for patients using Direct Inward Dialing (DID) numbers. DID numbers can be either automatically assigned via MergeComm and the HL7 Interface or manually assigned by an agent using a script.
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IS – Voalte MCR Integration
Starting with Intelligent Series (IS) Server version 5.4.7436.18261, the optional WCTP feature can be configured to use WCTP-Multiple Choice Response (MCR) to support the Voalte Accept and View button and the Voalte URL feature.
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Employee Spotlight
Parker Hallberg – Project Manager
After Parker Hallberg earned his BBA in Marketing from the University Wisconsin at Whitewater, he began working at Amtelco's headquarters in McFarland, Wisconsin in 2017 as an entry level Trainer and Implementation Specialist.
Parker is now a Senior Level Implementation Specialist, living and working in the state of Oregon. He says, "I am excited to work with the customers in my region such as Swedish Medical Center in Seattle, Asante Medical Center in Southern Oregon, and Providence Sacred Heart in Eastern Washington. Joe Curtin (an employee who also lives in the Pacific Northwest) and I have self-proclaimed ourselves as the ‘Amtelco West Coast.’
As a Senior Level Implementation Specialist, Parker works with customers to implement newly purchased Amtelco software, provides support before, during, and after implementation, trains end users so they can independently maintain and program the software, and offers best practices to customers for project timelines, dispatching methods, on-call schedules, and increasing call center efficiency. “I am also excited to continue to help grow our Genesis customer base,” continues Parker. “When I started in 2017, I helped bring the first-ever 1Call Genesis customer live. Since then I have helped over 15 customers transition to Genesis.”
When he isn’t working, Parker enjoys spending time outdoors, going on hikes, and hanging out with his deaf Australian Cattle Dog, Jaxon. Parker comments, “I like to play volleyball, golf, and soccer, play guitar, and draw. Most of all, I always cherish meeting new people and having fun conversations. What I do is never as important as who I do it with. I am grateful for the Amtelco family and the relationships I’ve built over the years, and I’m looking forward to new experiences and opportunities!”