Volume 12, Issue #03: March 2021
IN THE NEWS
Amtelco's Tutorial Videos
Amtelco's Video Library provides many tools to simplify account set-up, reduce training time and get great programming ideas. Training has never been easier with detailed videos that you can watch any time, night or day. Our newest variation of recordings, Tutorial Videos, include one-on-one videos discussing specific topics derived primarily from our Amtelco Insider newsletters.
Click here to access our Tutorial Videos.
IS – Message Survey
The Message Survey feature provides supervisors and agents with the ability to locate and deal with messages that may have been overlooked during a work shift, business day, or other time frame. The Message Survey is available in both the Soft Agent and IS Supervisor applications.
Click for more information.
IS – miTeamWeb Dashboard
The miTeamWeb Dashboard provides call center staff and clients with real-time information about automated call distribution (ACD) activities, operator call handling statistics, and Intelligent Series dispatching tasks in both graphic and text formats.
Click for more information.
Employee Spotlight
Nicole Limpert – Marketing Content Writer
If you have read a 1Call case study, white paper, or social media post, or even these Employee Spotlights over the past few years, then you are familiar with the work Nicole Limpert does for the 1Call division of Amtelco. As a marketing content writer, Nicole primarily writes content to inform readers about 1Call’s HIPAA-compliant healthcare communication software and apps.
Originally from Saint Louis, Missouri, Nicole moved to the Madison, Wisconsin area in 2006. She began working for Amtelco in the fall of 2017 after leaving her position as the marketing manager for one of south-central Wisconsin’s largest charity organizations and employers.
Nicole worked in the social services non-profit sector for nearly 15 years, so when she decided to leave that field, it was important for her to find a company that provided meaningful services or products to people. “1Call aligned nicely with my personal values of doing work that ultimately helps people. Marketing products that streamline healthcare communication to help medical staff improve care and even save lives makes my job rewarding,” said Nicole.
It didn’t take long after being hired at Amtelco for Nicole to realize how philanthropic the company is and how generous employees are with their time and donations. She stated, “Amtelco is a great supporter of local charities and provides fun ways for employees to give through company-wide activities, pot-lucks, and contests.”
In her time away from the office Nicole enjoys traveling with her husband, participating in citizen science activities, spending time outdoors, gardening, reading, and playing video games. She said, “I'm really looking forward to expanding our raised garden this year and growing veggie varieties that are difficult to find in stores.”
2. What is one of the things on your bucket list? To swim with a whale shark
3. What is one of your favorite quotes? "You cannot hope to build a better world without improving the individuals. To that end, each of us must work for his own improvement, and at the same time share a general responsibility for all humanity, our particular duty being to aid those to whom we think we can be most useful." Marie Curie