Volume 13, Issue #06: June 2022
IN THE NEWS
How Effective Communication Helps Organizations Achieve the Quintuple Aim
What is the goal of healthcare? An answer such as “good health” may seem like an obvious response, however, sometimes a simple question has a complex answer. For many years, one of the most influential answers to this question was put forth in 2001 by the Institute of Medicine (IOM) in a report called “Crossing the Quality Chasm.”
Click for more information.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Server 5.05.8159.18310
Soft Agent 5.05.7605.36
miTeamWeb – Calendar Subscription
The Calendar Subscription link is used to connect and synchronize your assigned miTeamWeb OnCall shifts with any other calendar product that supports the iCal format.
Click for more information.
Telescan – AWS Backup for Voice Logs
Telescan has a new program available that will archive older voice logs in the cloud, freeing up valuable space in the database.
Click for more information.
Employee Spotlight
Bill Pitts – Field Engineering Technician
Bill Pitts grew up in Platteville, Wisconsin, and earned his associate degree in industrial technology in 1979 from the Wisconsin School of Electronics (WSoE), now Herzing University. After graduation, he worked for Rockwell International under a contract with the Navy to repair radio equipment, and later for his father’s electrical contracting company.
Bill joined Amtelco in June 1981. After a brief training stint in the final assembly and test area of the production department, Bill supported the Video III, VCF 400, and Little Guy systems. He joined Amtelco’s installer rotation, and by 1983 he was on the road regularly, installing Amtelco’s new EVE (Electronic Video Exchange) system. Later, Bill moved to California but still worked for Amtelco, performing installs and service trips throughout the western United States.
After some time working for other companies in the late 1980s through the early 2000s, Bill returned to Amtelco in 2003 as an installer. He was able to support new product offerings from Amtelco, as well as legacy products for customers located in the American West. “It’s been a wonderful ride ever since then,” says Bill, whose years of dedication to Amtelco’s customers were rewarded in 2012 with the Customer Service Department Outstanding Service Award.
When not at work, you can find Bill volunteering for trail maintenance in California State Parks and enjoying mountain biking. He is looking forward to traveling more to Europe with his wife, Joyce.
Three Random Things to Know About Bill
1. Who is your favorite sports team? The Packers
2. What superpower would you choose if you had the chance to pick one? Flight / teleportation
3. If you could visit anywhere in the world you’ve never been to, where would you go? Greece / the Adriatic Sea