Volume 13, Issue #07: July 2022
IN THE NEWS
Congratulations – 2022 ATSI Award Winners!
Amtelco offers congratulations to all the 2022 ATSI award recipients.
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Tom Curtin Receives 2022 ATSI Hall of Fame Award
Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient.
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Microsoft Removing Basic Authentication from Office 365
Microsoft announced it will be removing basic authentication from Exchange Online effective October 1st, 2022. This change could impact some of your Amtelco applications if you use an Office 365 or Microsoft 365 mailbox to send or receive e-mail messages. Amtelco will be hosting a Webinar on this topic on August 18.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Supervisor 5.05.7605.40
miTeamWeb 5.05.7605.19
Web Agent 5.05.7605.34
Genesis 5.07.09
Infinity Telephone Agent 5.60.7605.11
IS – Using Op See with Web Agent Shell
The Op See feature works with Web Agent Shell to enable supervisors to view a live image of an agent’s screen as the agent is processing calls.
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Genesis – Park Orbit
The optional Genesis Park Orbit feature is used to park a call to an orbit extension while a contact is paged.
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Employee Spotlight
This month's Spotlight shines on Amtelco's 2022 class of summer interns!
(shown left to right; top row)
Hannah Anderson: Accounting and Marketing Departments
Tyler LaLuzerne: Field Service Department
Evelyn (Evie) Quamme: Field Service Department
Bailey Mohns: App Tester, Production QA Department
(shown left to right; bottom row)
Sean Dilks: Software Programmer
Cameron Klaas: Field Service and Software Departments, Telescan
Abby Quamme: Software Department
Kaylee Forer: Software Department
Jacob Griedl: Software Documentation