Volume 14, Issue #03: March 2023
IN THE NEWS
Better Call Management with Advanced Contact Center Software
Effective call management saves time and labor costs. Automatic greeting, voice-activated menu navigation, and directory assistance technology can efficiently assist callers before they even speak with a live operator.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Genesis 6.06.05
IS Server 5.05.8421.22263
miSecureMessages Server 6.8.8355.19087
Web Agent 5.05.7605.44
MSM – Android Interface Redesign
The miSecureMessages Android App user interface (UI) has received a comprehensive visual overhaul. Design elements such as fonts, icons, and buttons have been updated to better reflect modern design principles, several screens have been modified to be easier to navigate, and new theme colors have been added to increase user accessibility and customization.
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Telescan – Prism II Account Maintenance (PAM) Audio Import
Interactive Voice Response (IVR) recordings, Ring Overflow Announcements, and System Recordings used by Prism II have all been added to both the nightly system backup and to the Amazon Web Services (AWS) backup.
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Employee Spotlight
Bill Friedman – Implementation Specialist
If you attended last year’s annual Leadership Conference and Training Seminar hosted by Amtelco’s 1Call healthcare division in September, then you may have attended a session about Genesis reporting presented by Bill Friedman.
In 2021 Bill graduated from Elmhurst University with a Master’s Degree in Industrial & Organizational Psychology. He also joined Amtelco in 2021 as an Implementation Specialist. Bill says, “I assist with setting up and training on the Genesis platform. My main focus has been assisting customers with reporting needs and general training.”
Bill is also helping to develop onboarding tools and methods for Amtelco’s entire implementation department. He says, “It’s been really rewarding to see what started as loose ideas coalesce into formalized practices.”
When not at work, Bill enjoys board games, card games, and reading. “I really like reading books that are about historical events written in the years immediately following the events. Even if the information turns out to be inaccurate, I think it’s fascinating to see what people thought about major events just after they occurred,” says Bill.
Three Random Things to Know About Bill
1. At which store would you like to max out your credit card? Abe Books
2. If you could pick a superpower, what would it be? Super speed. It seems like it would make it way easier to get day-to-day stuff done.
3. If you could visit anywhere in the world you’ve never been, where would you go? London. I really like museums, and London is known for having some world-class museums.