Volume 14, Issue #10: October 2023
IN THE NEWS
Jackson-Madison County General Hospital Case Study: Utilizing miSecureMessages for Efficient HIPAA-Compliance Communications
The Jackson-Madison County General Hospital employs more than 7,000 people and serves 500,000 area residents through 19 counties in West Tennessee and Southeast Missouri, making it one of the top 10 largest public, not-for-profit healthcare systems in the United States. As the way hospitals communicate sensitive information has evolved and their technology needs have changed, they needed something more robust for their secure communication systems. Looking for an easy-to-use, HIPAA compliant pager replacement system, Madison County General Hospital selected miSecureMessages as their secure messaging solution.
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Best Practices for Designing Effective Automated Notification Workflows
In today’s fast-paced business environment, effective communication and timely notifications are essential for organizations to ensure operation efficiency and customer satisfaction. Automated notifications have emerged as a powerful solution, enabling businesses to deliver critical information promptly and efficiently. In this informative blog, we will explore best practices for designing effective automated notification workflows, drawing from industry standards, and leveraging the advanced features of Amtelco’s MergeComm.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Soft Agent v5.05.7605.64
Web Agent v5.05.7605.51
IS – High Priority to MSM
The Priority property in the IS Supervisor scripting elements lets you build scripts that prompt agents to select their desired priority level when sending messages from Intelligent Series (IS) to a miSecureMessages (MSM) contact.
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Telescan – Spectrum Hosted Updates
For the past several months, the Telescan Support Team has been busy updating the servers used by our hosted customers. The updates include security patches and feature updates for the Windows and Ubuntu servers running the Spectrum System applications. These updates are critical for maintaining system security and HIPAA compliance, so Telescan has initiated a program to install them on each hosted server on a quarterly basis.
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In Memory of Tom Delaney
The Amtelco family celebrated the life of Thomas Delaney, who passed away on September 21st, 2023 at the age of 82. Tom was the first salesperson for Amtelco, and he worked at Amtelco for 35 years before retiring.
Amtelco CEO and Chairman Tom Curtin said, “Tom Delaney, or TD as all affectionately called him, started the sales team at Amtelco. He knew that what Amtelco had, and still has, is family and welcoming all of our customers as an extension of that family. This is what he believed in whole-heartedly.”
Tom Delaney received a degree in English from St. Norbert College in 1962. He married his wife, Nan, shortly thereafter, just prior to reporting for service as a Second Lieutenant in the US Army. Tom joined Amtelco in 1974 and helped the company grow from three employees to over 150 in the years that he worked there.
Mr. C (William Curtin II) and TD belonged to the same church. They were both very devout Catholics, and their faith extended to their way of life. They were also very proud Irishmen. Tom and Nan enjoyed pilgrimage trips to Medjugorje, Rome and Assisi, Austria and twice to Ireland, where Tom particularly enjoyed meeting some distant relatives and seeing where his ancestors came from.
Mike Friedel, Amtelco’s executive vice-president of sales, shared some memories of working with Tom: “Tom taught me the art of selling. Tom was my manager when we closed my first deal. Allan Fromm bought the EVE system and I will never forget when, during our meeting, Tom brought out a pen and gave it to Allan and said, ‘Looks we covered everything you need. Please sign the contract, give us a downpayment, and let’s get this going.’ There were many months that Tom would bring in a big sale that would keep the company in business.”
Tom had a way with words, written as well as spoken. He was known for leading the prayer before the meal at every Amtelco gathering. He knew the importance of developing relationships with our clients and making sure we put their best interest first and foremost. He loved talking about his boys and was thrilled when three of the five spent time in the sales department at Amtelco.
He was also a big Wisconsin sports fan, especially Badgers and Packers football. Mike shares, “He was like the great Coach Vince Lombardi in his priorities in life: 1. Faith in God, 2. Family, and 3. Instead of the Green Bay Packers, Tom had Amtelco, then the Packers.”
Amtelco honored Tom for his amazing impact on the company and our customers with a Hall of Fame award in 2009.
In closing his reminisces about Tom, Mike said, “Amtelco is blessed with another angel in Heaven praying for us. Thank you, TD, for a life well lived, and may you now enjoy eternal peace.”