Volume 15, Issue #08: August 2024
IN THE NEWS
New Amtelco Secure Messages Android App
An updated Android app was released to the Google Play Store on August 13, 2024. Version 7.0.5.3 includes fixes to improve performance and an all-new name and logo.
Please note this release requires Android OS 12 or later. This app is compatible with all current miSecureMessages server versions and future releases of Amtelco Secure Messages server 7.0.
Please let your end users know:
• This update will include a new look, a new logo, a new name, and new colors.
• The Google Play Store and application will now display Amtelco Secure Messages.
• Users should search for “Amtelco” in the future to locate the app on the Google Play Store and Apple App Store.
Click for more information.
Amtelco Secure Messages – E-mail Registration Is Now on Amtelco.com
As part of the Amtelco Secure Messages rebrand, the e-mail registration landing page has moved to the main Amtelco website. There is nothing you need to do for this change. If you notice any issues with your e-mail registration, please reach out to Field Service during standard business hours.
The miSecureMessages.com web site will be shutting down on August 27th, but links and visitors to that site will be automatically redirected to amtelco.com..
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Web Agent v5.06.8259.26
IS Server v5.06.8930.25267
ASM – Android v7.0.5.3
miTeamWeb v5.06.8259.17
Genesis – Dialable Characters
IS agents using Web Agent or Soft Agent can enter dial strings into the Sandbox Search field and use the Dial Number Sandbox action to create outbound calls from their workstation. Web Agent and Soft Agent feature the ability to enter a number of dialable characters in addition to the digits 0 (zero) through 9.
Click for more information.
Telescan – Spectrum R1-24 Update
Telescan is releasing our R1-24 update. This update provides support for newer versions of Genesis and Ubuntu as well as OAuth support for email.
Click for more information.
Amtelco Spotlight, Part 6
Amtelco has experienced incredible growth over the decades and doesn’t show any signs of slowing down! With the support of its employees and outstanding customers, Amtelco is committed to developing and advancing technologies in the telecommunications industry.
Expanding markets and Amtelco’s future
Amtelco’s healthcare branch, originally named 1Call, was established in 1997 to offer enterprise-wide clinical communication solutions designed specifically for the healthcare industry. In 2011, Amtelco released its own secure messaging app. Previously known as miSecureMessages, the HIPAA and HITECH-compliant app was specifically developed for hospitals and clinics. The app is widely used in the TAS industry and by any business that needs to protect confidentiality while sending and receiving texts, photos, audio, and video files.
Telescan, located in St. Louis, MO, was acquired by Amtelco in 2012 to expand new features and product offerings that help TAS businesses decrease operating expenses and increase profits. Today, Amtelco has sales and customer care offices throughout the United States, Canada, New Zealand, and Australia.
Amtelco has grown from a mom-and-pop shop to a trusted leader in the telecommunications industry, with almost 150 employees and an expanding customer base located in all 50 U.S. states and over 20 countries. Amtelco holds 30+ U.S. patents for telephony software, data handling methodologies, and telephone switching devices. New products and features are continually being developed to ensure customers have the best tools available now and in the future.
Amtelco continues to provide cutting-edge technologies built on a tradition of innovation, reliability, and care. Family life and the family business have remained intertwined since the beginning. Amtelco continues to be a family-owned contact center software company. Now a third-generation family business, CEO/Chairman Tom Curtin says, "We consider our customers and employees to be part of our family – and family members want to see each other succeed!"
