Volume 15, Issue #10: October 2024
IN THE NEWS
Ethical Considerations of Using AI and Other Technologies in Healthcare Communication
The ethical considerations of using Artificial Intelligence (AI) and other technologies in healthcare communication are a growing area of concern. While technology offers a range of benefits, there are also potential downsides that need careful attention to ensure ethical use. We’ll examine some key areas to consider and give an example of a policy about the use of AI in healthcare communication.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Soft Agent v5.06.8259.32
Amtelco Secure Messages Server v6.8.8980.19023
IS Supervisor v5.06.8259.30
IS Web Agent v5.06.8259.29
AI – Configuring Active Insights Dashboards
Active Insights Dashboards are customizable arrangements of tabs, panels, and widgets that display information related to service quality for the system, including such data as score statistics from Post Call Scoring Scripts, service quality statistics, and call statistic ranges.
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Spectrum – Spectrum Data Manager FileSync Purge
There’s an underutilized feature of Spectrum Data Manager (SDM) FileSync that can help to enhance the health and performance of your OnCall database. FileSync offers Spectrum users the ability to manage the retention of OnCall schedules that have expired.
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Product Spotlight
Amtelco Secure Messages
Amtelco released the miSecureMessages app in 2011. The app was initially developed for hospitals and clinics, but it is also widely used by any business or contact center that needs to protect confidentiality while sending and receiving texts, photos, audio, and video files.
Over the years, the HIPAA and HITECH-compliant app has continued to evolve and offer various useful features such as Short Message Service (SMS) escalation, high availability configuration, phone number masking, and Single Sign-On (SSO) authentication. Design elements have been updated to better reflect Human Interface Guidelines (HIG), and modifications have increased user accessibility and customization. There is even a partner program for the app, comprised of leading technology companies and more than 60 reseller partners.
In 2019, miSecureMessages underwent a logo redesign, and a dedicated website was created for it. Improvements are once again being made to the app, following the Amtelco rebrand at the beginning of 2024. The next stage of Amtelco’s brand refresh is underway, with miSecureMessages being rebranded as Amtelco Secure Messages. The app has a new look with the Amtelco branding, and the app’s website is now part of the main Amtelco website. Please click here to read our latest press release about Amtelco Secure Messages.