Volume 15, Issue #12: December 2024
IN THE NEWS
Revolutionizing Healthcare Communication: The Shift to Secure Messaging Applications
Effective communication is a cornerstone for providing high-quality patient care in the dynamic world of healthcare. Yet many healthcare facilities still rely on traditional methods such as pagers, fax machines, and unsecured text messages. These conventional systems often result in delays, miscommunication, and potential patient data breaches. For your organization’s and patients’ safety, now is the time to transform your clinical messaging to adhere to HIPAA compliance.
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Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
IS Server v5.06.9074.25467
Amtelco Secure Messages – iOS v7.0.5.457
Web Agent v5.06.8259.32
Amtelco Secure Messages Admin Web v6.8.7657.22
Amtelco Secure Messages – High Availability
The optional High Availability feature allows Amtelco Secure Messages (ASM) to be configured for multiple ASM servers and web servers in a cloud-based or on-site solution, with automated failover from one server to another when a server goes down.
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IS Supervisor – DPI Scaling
Intelligent Series (IS) Supervisor can be configured to adjust to Dots Per Inch (DPI) scaling for monitors with very high or low resolutions. This configuration change avoids issues with text being cut off or text being unusually small or large.
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Year-End Message from Tom Curtin, Amtelco's CEO & Chairman
As we approach the end of 2024, let’s take a moment to reflect on some of the notable events that have unfolded this year.
The call center industry is thriving. The global call center market accounted for $31 billion revenue in 2023, which is understandable because call centers also account for 60% of the global customer service market. Closer to home, nearly 3 million Americans are employed in call centers across the United States.
We are honored that our customers from around the world trust us for their call center software needs. Amtelco’s goal is to help make our customers successful and provide them with leading-edge tools that help make their stressful jobs easier.
This year, our team was busy expanding upon the functionality of Active Insights. Active Insights is our native cloud-specific development powered by artificial intelligence (AI). AI has diverse applications in the telecommunications sector, including determining caller sentiment for automated call scoring, real-time call metrics, and time-saving call transcription.
Our agent scripting was popular again this year because it’s easy to edit and guides agents through each call with up-to-date information. Web-based communication options continued to be a favorite option for remote operators, and we continue to assist our customers with running their call centers in a virtual server environment or in the cloud.
Amtelco underwent a brand refresh in 2024. All of our divisions were unified under the Amtelco name, and our company websites were combined into one revamped site at www.amtelco.com. We even updated our company logo! Keen observers will notice a nod to the telecommunications industry that was purposefully designed for the “a” used in the logo.
For the fifth year in a row, Amtelco was recognized as a top employer in the Madison, Wisconsin, area by being awarded a Top Workplaces honor by the Wisconsin State Journal! Every employee contributes to our culture and has a real desire to develop great software, solve each issue, and help every customer.
Be on the lookout for some incredible new product announcements coming up early next year. Here’s a hint – one of our new offerings will usher in the future of contact center workflows where agents and AI work together to create a call center experience that’s efficient, helpful, and positive. Oh, and it will be named after my mom!
Amtelco is growing, and this presents opportunities for all of us. The vision we have for Amtelco is to provide the unequivocal best call center solution in the TAS and healthcare industries. The start of a New Year holds so many opportunities for all of us. It will be a very busy 2025, but let’s help each other enjoy the ride!