Volume 16, Issue #05: May 2025
IN THE NEWS
Benefits of Uniting CRM and Amtelco’s Solutions
Our world faces many demands: It is highly connected and customer-centric. This is no time for siloed customer relationship management (CRM) tools—they need to communicate for optimal performance in any call center. Without this communication, costly disconnects can occur. If you lack crucial customer information when customers call, your agents may appear unprofessional and disorganized if you lack crucial customer information.
Click for more information.
TUNe Recap
Another great TUNe (Telecommunications Users Network, Inc.) conference has come and gone. We look forward to this conference every year and we greatly appreciate the strong group that makes the conference so successful year after year. It’s a wonderful opportunity to interact with our user group and share new developments with everyone. This year we got to show our newest innovations involving Active Insights and Ellie™.
We are continuing to support the Spectrum system by working on new features, as well as making sure that changes to other platforms, like Windows, won’t break existing features. Our commitment has always been to keep your business in business, and we keep that at the core of everything that we do.
We’d like to extend a special thank you to the TUNe Board and to Maryellen for all the hard work that goes into the preparation and execution of such a successful conference. We’re looking forward to seeing all of you next year.
Software Release
The following software versions have passed Amtelco quality assurance testing and are ready for general release. Click on the links below for detailed information on what is included in each release.
Amtelco Secure Messages Contact Web v7.0.9144.01
Active Insights – Client Configurations
The Client Settings page in Active Insights is used to create Client Configurations. Client Configurations are customizable, versatile, and flexible settings applied to specific clients.
Click for more information.
SSL Certificate Information and Requirements
Amtelco strongly recommends, and in some instances, requires SSL (Secure Socket Layer) certificates for web based, Genesis/Genesis Proxy, and SQL server types, regardless of public or private access.
Click for more information.
Employee Spotlight
Katie Charles – Marketing Specialist
Katie has been working for Amtelco since September 2024 as a Marketing Design and Content Specialist. She creates graphics, social media posts, and blog articles. Most recently, she wrote a blog article on the importance of integrating Customer Relationship Management (CRM) software and Amtelco’s software solutions. Katie attended Madison College and UW-Whitewater. She likes working on trade show graphics and enjoys the challenge. “It is a special opportunity to design for large projects such as booths. I enjoy the process and critical thinking that goes into graphics that are not on paper or a digital device.”
Three Random Things to Know About Katie
1: What superpower would you choose if you had the chance to pick one. Why? Instant teleportation. As fun as it would be to fly or be super strong, it would be even better to skip driving to the grocery store. It would make traveling faster and cheaper!
2: Favorite sport and sports team? Green Bay Packers, Wisconsin Badgers, and the Madison Radicals are my favorite sports teams.
3: If you could visit anywhere in the world, where would you go? Scotland and Norway! I prefer cold weather – I am from Wisconsin and my husband is from Maine, so I think we would really enjoy those countries the most.